LOTS OF PROBLEMS WITH RECENT UPDATE

[devedsmith]

1 UI is slow and stutters. Not smooth like it used to.

2 Camera crashes repeatedly upon opening and front camera never works.

3 Phone gets HOT anytime on 4g/3g.

4 Have to tap twice on everything all the time now: once for focus and again to get it to go.

5 Battery doesn't last all day now. Dead by 3pm every day. Used to last two days easily.

6 Apps don't respond sometimes. The UI will show that I am tapping/touching/dragging but the app events don't fire. The camera and email apps are good examples: have to force close and reopen the app to get it to respond.

None of the above were issues before the most recent update.

Anyone fixing these problems?

[devedsmith]

Oh and the weird "camer no longer saves to Camera folder" problem already reported in the forum.

[devedsmith]

Bump ...

[vzw_customer_support]

devedsmith, no worries, I have a few fixes for the issues that you have described. It sounds like the software update may be conflicting with the software of applications that you've previously downloaded to your device. Try deleting unwanted applications from your phone in Settings>Manage Applications>tap the App>Tap Uninstall. Once you've deleted a few apps, I also recommend that you delete unwanted calls, text messaging threads and then power your phone off/on. I trust that this will improve the performance of your phone. Keep us posted. We're here for you.

LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[MySIII]

How bout let's just day that the new update to 4.1.2 is complete JUNK, and Verizon needs to get on the ball and correct it. I have noticed many quirks on my phone that I did not have before.  I'm tired of Verizon reps blowing smoke up ev1's behind tellin us to remove this, change that , reset this, blah blah...same ol same ol I used to get from Sprint...is that the standard fix in troubleshooting 101 for all carriers?   I came Back (yes back) to Verizon cuz of those issues at Sprint.  The update sucks, Period..everything worked just FINE before the update...Everything.  Now you are saying we have to remove this and reinstall that....cuz the update is conflicted?  Pfffttt.  Verizon needs to get this corrected. 

[vzw_customer_support]

I truly understand your viewpoint MySIII. Software is definitely suppose to enhance your phone and not hinder it. Your right, our customers should not have to worry each time an update is released. I'm sorry you are having so many issues with your phone. Our suggestion to uninstall and remove apps is just to give the new update a chance to make your phone better. This works the same for apps and functionalities that were not put on your phone when released. Now that your phone is working differently other functionalities have an opportunity to work or become better. We also suggest a factory reset after large updates. Please ensure your phone information and contacts are backed up. Here are the steps http://tiny.cc/7unvuw . Please let me know if the above information helps.

KinquanaH_VZW

[MySIII]

Verizon Wireless Customer Support wrote:

                 

I truly understand your viewpoint MySIII. Software is definitely suppose to enhance your phone and not hinder it. Your right, our customers should not have to worry each time an update is released. I'm sorry you are having so many issues with your phone. Our suggestion to uninstall and remove apps is just to give the new update a chance to make your phone better. This works the same for apps and functionalities that were not put on your phone when released. Now that your phone is working differently other functionalities have an opportunity to work or become better. We also suggest a factory reset after large updates. Please ensure your phone information and contacts are backed up. Here are the steps http://tiny.cc/7unvuw . Please let me know if the above information helps.

KinquanaH_VZW

 

All I hear is Blah blah blah..First of all, I am not gonna do a factory reset, (and I know all about backing up everything).  And so now you are saying that every time we get an update, we have to factory reset or uninstall all of our app and reinstall??  That is utterly ridiculous...

This Issue is NOT an app issues or a factory reset issue. Are you no reading me , or any other threads or posts about this?   The update was a keyboard and camera update, so take you VZW clout and let the people that need to know, that this update sucks and they need to FIX IT...Period. No factory resets, no app uninstall and reinstalls..This is a Samsung keyboard issue (and for some reason battery draining)  The Samsung stock keyboard is not app related.  .None of those suggestions work.. OK.  Just fix the update.  So no, the above info does not help. Thanks tho.

[CoolGeorge]

When a device works worse after an OS software update than it did before the update, then the update was a failure.  The people who coded and tested the software totally failed to do their job and the release should never have been made.  To pass the buck off to the third party app writers is also a total abdication of responsibility.  All the "Play Store" apps are theoretically proven to play nicely with the operating system.  A soft reset should be all that is required to resolve any conflicts/residual garbage left over between  an app and the OS.  A software reset should also validate and reload all settings that have been entered to the OS.  Any thing else that requires a hard reset is just plain shoddy programming that is failing to deal with and trap error conditions.  Since Verizon is the company that has contracted with me to provide me with a phone that works "as advertised" then Verizon must bear the responsibility to fix it regardless of who is to blame(Android, Samsung, or Verizon).  We as users did not contract to accept bugs that make our devices work worse than they did when we purchased them. 

l, as a user have spent hundreds of hours of my time customizing and adding features(apps) to my device to get it to work like I want it to.  All of this was done within the bounds of the contract I signed.  Don't ask me to reset/redo all this unless you are going to guarantee that it is going to work.

COME ON VERIZON.  Step up to the plate and admit that you screwed up.  Acknowledge that this update was a disaster and either give us a speedy time table for fixing it or find us a way to revert to a "pre-update" state without having to do a factory reset. 

[MySIII]

CoolGeorge wrote:

When a device works worse after an OS software update than it did before the update, then the update was a failure.  The people who coded and tested the software totally failed to do their job and the release should never have been made.  To pass the buck off to the third party app writers is also a total abdication of responsibility.  All the "Play Store" apps are theoretically proven to play nicely with the operating system.  A soft reset should be all that is required to resolve any conflicts/residual garbage left over between  an app and the OS.  A software reset should also validate and reload all settings that have been entered to the OS.  Any thing else that requires a hard reset is just plain shoddy programming that is failing to deal with and trap error conditions.  Since Verizon is the company that has contracted with me to provide me with a phone that works "as advertised" then Verizon must bear the responsibility to fix it regardless of who is to blame(Android, Samsung, or Verizon).  We as users did not contract to accept bugs that make our devices work worse than they did when we purchased them. 

l, as a user have spent hundreds of hours of my time customizing and adding features(apps) to my device to get it to work like I want it to.  All of this was done within the bounds of the contract I signed.  Don't ask me to reset/redo all this unless you are going to guarantee that it is going to work.

COME ON VERIZON.  Step up to the plate and admit that you screwed up.  Acknowledge that this update was a disaster and either give us a speedy time table for fixing it or find us a way to revert to a "pre-update" state without having to do a factory reset. 

+1    Exactly!!!

[Ann154]

CoolGeorge wrote:

When a device works worse after an OS software update than it did before the update, then the update was a failure.  The people who coded and tested the software totally failed to do their job and the release should never have been made.  To pass the buck off to the third party app writers is also a total abdication of responsibility.  All the "Play Store" apps are theoretically proven to play nicely with the operating system.  A soft reset should be all that is required to resolve any conflicts/residual garbage left over between  an app and the OS.  A software reset should also validate and reload all settings that have been entered to the OS.  Any thing else that requires a hard reset is just plain shoddy programming that is failing to deal with and trap error conditions.  Since Verizon is the company that has contracted with me to provide me with a phone that works "as advertised" then Verizon must bear the responsibility to fix it regardless of who is to blame(Android, Samsung, or Verizon).  We as users did not contract to accept bugs that make our devices work worse than they did when we purchased them. 

l, as a user have spent hundreds of hours of my time customizing and adding features(apps) to my device to get it to work like I want it to.  All of this was done within the bounds of the contract I signed.  Don't ask me to reset/redo all this unless you are going to guarantee that it is going to work.

COME ON VERIZON.  Step up to the plate and admit that you screwed up.  Acknowledge that this update was a disaster and either give us a speedy time table for fixing it or find us a way to revert to a "pre-update" state without having to do a factory reset. 

Not all applications in the Play Store work well on the Jelly Bean version of android OS. Some haven't been updated since Gingerbread was just released. I actually had to uninstall one of my favorite utility applications because it didn't work as well as it did on a Gingerbread device. The same app mostly worked on ICS, but it was starting to exhibit odd behavior. I currently still have that application on my Tbolt, but I will likely not reinstall it after the factory reset I'm planning on doing soon. The app was removed from my Nexus shortly after the first Jelly Bean update to 4.1.1.

When an update is tested on a device, I suspect they test it on a clean device. Meaning no other third party applications are installed and the phone is completely stock.

[CoolGeorge]

All of the apps that I have installed on my S3 have been running on Jelly Bean since Verizon updated to it. None of these apps misbehaved in any way until Verizon made this latest update from 4.1.1 to 4.1.2. My major complaint is with the standard Android email client that has been running without problems on both ICS and JB. I have made no changes in the configuration since I purchased it in December. The problem is directly attributable to the changes that were made in 4.1.2.

From: Ann154

Sent: Tuesday, April 02, 2013 11:07 AM

To: CoolGeorge

Subject: - Re: LOTS OF PROBLEMS WITH RECENT UPDATE

Re: LOTS OF PROBLEMS WITH RECENT UPDATE

created by Ann154 in Samsung Galaxy S III - View the full discussion

[devedsmith]

So text messages and "unwanted" apps are my problem? Ever since the update? Yea. I've talked to phone support and been to a store for in-person support. EVERY Verizon employee I hav interacted with has told me that it is "clearly a problem with the most recent update".

[devedsmith]

Example: While typing the above reply "Samsung keyboard stopped working" and Ihad to restart my phone AGAIN today. Yea, so text messages and unwanted apps are my problem? Wrong.

[devedsmith]

After contacting telephone support and spending an hour on the phone with them and then visiting the store where they have all confirmed that these are known problems with the most recent update, I still have lots of questions for YOU, LasinaH.

Hmm... lets see, unwanted apps... Well, I've had to move to my desktop computer because the Samsung keyboard stopped working for the second time. How do I remove that? I tried half a dozen other keyboards and - ever since the update - they all exhibit the exact same behavior. I've shown this to support - IN PERSON - because I can actually recreate the crash every time. Oh, and my phone overheats and the batter lasts about 4 hours on standby - ever since the update. How do I remove that app? Oh and - ever since the update - I can no longer add apps to my home screen. When I long-press and drag an icon from the apps list to my home screen the screens fly past from left or right regardless of my finger's position on the screen. How do I remove that app? Also, since you are being so helpful, how do I remove all of the Verizon apps that crash now - ever since the update?

So do you understand now how helpful you've been by asking me to - for some random reason - delete text messages? Yes, I suppose text messages are quite damaging to a smartphone. And when you say "once I've deleted a few apps"... I'm curious, since this advice is so precise there must be a list of apps that I should not have installed. Please share with me the names of apps that are on my phone that you recommend removing. I'm sure it's quite a long list.

Oh, and how do I "delete an unwanted call"? I assume I should be doing that during the call. Yes? Also, ever since the update, I've restarted my phone several times a day. Sometimes it just does it by itself. I assume that's a new feature that helps "improve the performance of my phone" as you suggest.

And, yes. I actually laughed out loud when I read your reply.

[Bill50]

I am having the same keyboard issues since the update. My GS3 is so slow bringing up the keyboard and sometimes it doesn't recognize that you are swyping. My phone operated so much faster before the update. Doing a factory reset is not the answer...Hey Verizon, fix this problem!!! I want my fast GS3 back!

[okamsrazor22]

All

The Jelly Bean update to phones that came out prior to October of last year is an issue across the board. Google made major changes to how it operates and now the phone UI's and software are trying to play catch up. Unfortunately, no one has a "fix" for this. My phone was made useless by this update and I too was shocked by how many features broke or disappeared.

I wish we had been allowed to stay on ICS but VZW is required to update to the newer OS on some phone models as the manufacturer's and Google need the versions updated for various reasons. I am not saying VZW is blameless here, as ultimately they need to do QC on these updates. However, VZW is more interested in making sure the updates block features like tethering then making sure they do not brick customers phones.

[gallahad]

This is really a mess.

JB 4.1.1 resulted in:

Loss of notification bubbles

Dramatically reduced battery life

LOTS of dropped calls

Calendar issues

JB 4.1.2 resulted in:

Keyboard issues

Lost most of my pictures

Can't wait to see what they have in store for us next.

I'm counting the days until that damn contract is up.