My Galaxy 6 edge just went dead, had 50% battery, is not responding in anyway. Anyone else experienced this? What can I do to fix?

NvT
Newbie

My phone went dead, had 50% batter, I have plugged it in to charge it but I did not turn it off and it is not responsive at all, I cannot get it to turn on or anything.  What do I do

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vzw_customer_support
Customer Service Rep

I don't know what I would do without my phone, NvT. Have you tried an alternate restart by holding the power button and volume down button together? Were you doing anything on the phone when it powered off?
DerekR_VZW
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