My S6 will not charge with a cord, but WILL charge wirelessly.

[lcrawford]

I purchased my S^ back in May, and it has worked great until the last couple of weeks.  Now, it will not charge with a cord, and will only charge wirelessly.  I have tried multiple cords, and the all fit tightly, but won't charge.  These same cords charge my husband's phone, and my work phone, so I know that it's not a cord issue.  I have cleaned the charging area with canned air, and cannot see anything wrong inside.

[bd94s10]

I'd take it to a VZW store and have them check it out. A friend of mine hsa the S6  and has not had this challenge. It is good that you tired various cords. Since your probably within the 1-year manufacture warranty they will send you a ceritied like new device. You could try the Software Repair Assitant as a last ditch effort before you go to a store: Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

[vzw_customer_support]

lcrawford,

Oh no! I'm sorry to hear about the trouble with the phone not wanting to charge. We want to get this resolved for you ASAP, since a phone that won't charge isn't much good to you. I'm glad to hear that you've got a working wireless charger, but we still should get this fixed. As long as the phone has never been damaged in any way and you got it new from us, your Galaxy S6 will be covered by warranty. If you reach out to us through phone, chat, or social media, we'll be happy to assist you with that process. You can tweet us directly at the handle below. We look forward to assisting you to get this issue resolved.

EricW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Here's our contact link as well, just in case you need our other contact options: http://vz.to/1PA1v1Q

EricW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!