My S7 Edge frequently gets an error that says my auto time/date quit then it gives me 2 options. CANCEL and TURN ON AUTO TIME AND DATE. Of course I choose turn on T & D. So why does it turn itself back off after a day or 2? TIA
I depend on my phone having the correct time, and I am sure you feel the same JIMSCHO273. We will get this fixed. When did this first start? What zip code are you in?
RosanneM_VZW
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I'm not exactly sure, but it's been acting up since the end of January. I got my Nougat update just a couple weeks ago. So I assume the OS is off the hook.
My zip code is 54401. I know you don't actually "serve" the county I live in. But I never liked the ~wanna be~ phone companies that are available in my county. So I went North to area code 54409 and started my account there. I get full power anytime I'm outside. I have a metal roof so thankfully my wifi kicks in.
Thanks for your time
I appreciate the additional info, JIMSCH0273. Let's keep working to figure this out, so your time stays set correctly. Please try going to Settings>Date & Time, and turn the Automatic date and time setting off and back on manually. Do you use any third party clock or alarm apps?
MichelleH_VZW
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I just did as you advised. Also I stopped the alarm in Applications.
Anymore ideas are appreciated. My alarm app is the same one I've been using
for quite some time.
Jim
On Mar 25, 2017 09:36, "vzw_customer_support" <forums@verizonwireless.com>
Thanks for getting back to us, let’s keep working towards a final fix, JIMSCH0273. One more thing we can test out is power the device off and then removing the SIM card for about one minute. Please click here for instructions: http://spr.ly/65888wYMI Please complete this step and keep us posted.
ChrisM_VZW
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are you sure about that URL? This is what I got
On Mar 27, 2017 10:04, "vzw_customer_support" <forums@verizonwireless.com>
The link works for me, i.e.,
Remove SIM Card - Samsung Galaxy S7 / S7 edge | Verizon Wireless
JIMSCH0273, I do apologize for the website not working for you. I want to make sure that we get your date and time to stay and not keep asking you if you want to set it up. This link https://www.verizonwireless.com/support/knowledge-base-203851/ should work to provide you with the steps on how to remove the SIM card from your S7 Edge. Please keep us posted.
KevinR_VZW
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I have the same issue. I'm waiting to see what fixes it for you.
This came up 4 times in 24 hours now
donsmith1964,
We want to make sure that you have the correct time & date on your phone too. Your time is valuable, so we want to get this resolved as quickly as we can. Please explain the exact troubles that you've been having. Are they exactly the same as JIMSCHO273? If not, please describe a bit more. Have you tried any of the suggestions along in the tread for troubleshooting? When did this problem start for you?
AliciaS_VZW
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I have the same issue on my Verizon Note 5. Is there a solution to this? It usually happens when I'm at work and lose signal, but surely the phone should just wait for signal and then update, rather than disabling the auto update and telling me there is an issue!
Any new advice?
We certainly want your phone to stay synced with the network for correct time and date, Camen. You indicate that this happens when you are at work and the signal is lost. I agree with you, your phone should automatically update once it connects to the network again.
When did this issue start for you?
Did it start after updating/installing a particular application/software?
AntonioC_VZW
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Having the exact problem. Galaxy S7 Edge. I do live in an area that is prone to signal loss and noticed it happened when I got to work today (signal probably dropped on the way). I also live in an area that could be served by another company's cell towers.
The only apps I use that could effect this are the default installed clock, calendar, and the Fitbit app. I would appreciate a fix since not only having the correct time important but the constant notifications to update the settings are annoying and frankly do not warrant the price I am paying to have bought and use this phone.
I want to make sure that you are on the right time, Cobalt_blue. Let's look into this. When did this start? What's the zip code? Please run a device health check through the My Verizon Mobile app http://vz.to/29xFfGS and provide us with the results.
ZangY_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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