Okay, I have the White Samsung Fascinate. I bought it from Best Buy back in April, and since then i've had nothing but random problems with it. I've never tried getting it replaced before, but recently it has stopped vibrating altogether, even when in vibrate mode. I factory reset the phone and everything and it still will not work. If I take it to the Verizon Store and they cannot fix the problem can they give me a different phone? I really do not want another Fascinate that will just probably end up giving me more problems in a few months. I also heard that Verizon does not offer replacements for the White Samsung Fascinate, since it was a Best Buy exclusive, and that they will offer you something else. Is that true?
Since you did not by the device from a Retail Verizon Store and has had it over 14 Days the answer would most likely be a no, they will replace it with a referbished Fascinate if you got the insurance plan, other than that it would depend on the rep and manager to do something diffrent but I would not expect a diffrent phone...
Also you may qualify for the early upgrade but this will still mean you have to buy the devicce at contract price and renew contract, but this is only if you qualify and they do not have to offer this as a solution..