1 Solution
mr1bunny,
Sorry to hear that you have had trouble with the S Voice app. When did the trouble begin? Any recent changes to the phone that correspond with it working when the screen is black? Go to the S Voice application -> Menu -> Settings -> Is the "Voice wake-up" turned on?
BrianP_VZW
Follow Us on Twitter @VZWSupport
mr1bunny,
Sorry to hear that you have had trouble with the S Voice app. When did the trouble begin? Any recent changes to the phone that correspond with it working when the screen is black? Go to the S Voice application -> Menu -> Settings -> Is the "Voice wake-up" turned on?
BrianP_VZW
Follow Us on Twitter @VZWSupport
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