I had to reactivate my phone last night after a hard reset, and while I can receive phone data, I've lost my 3G connection. I've done the *228 programming with options 1 and 2, checked to make sure that mobile data is on, and toggled airplane mode a few times to see if that would jar it back into action, but without success. Any other suggestions, or should I just call Verizon about this?
And now my wifi is on, but not receiving any data.
Oh no! That's not cool verkisto!
I want to ensure we get your 3G connection back. Let's try a few steps:
First, turn WiFi "OFF", then ensure Data and Data Roaming are both on and enabled. To enable Data Roaming, from the Home screen, press the "Menu" key > Settings > Wireless & networks > Mobile networks > check "Data roaming". If still no 3G, soft reset the device and remove & reinsert the battery.
Please let me know how this works out for you.
Thanks,
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
Also you should verify that you are in an area with Verizon tower and not an extended coverage area.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
There was another person that had a similar problem and I've had this problem before myself when I was fiddling with some things that I probably shouldn't have.
It looks like you lost your authentication keys (or certificates).
The easiest way to fix is to turn your phone off and activate a deactivated phone on your number with *228. After that phone works and makes calls, turn it off and and re-do the *228 on yours.
Supposedly verizon support can resolve this as well but I don't know what to ask them for.
stonent wrote:
There was another person that had a similar problem and I've had this problem before myself when I was fiddling with some things that I probably shouldn't have.
It looks like you lost your authentication keys (or certificates).
The easiest way to fix is to turn your phone off and activate a deactivated phone on your number with *228. After that phone works and makes calls, turn it off and and re-do the *228 on yours.
Supposedly verizon support can resolve this as well but I don't know what to ask them for.
I would just call Customer Support to see if they can help. Activating a non-smart phone on your plan may change your data plan if you are on unlimited data.
Start a new topic or ask questions in the open forum.
