This just gets more and more frustrating. All of the other carriers are updating their customer's S6 Edge + phones to Marshmallow but still nothing but silence from Verizon. Its bad enough that we were over looked for the wi-fi calling option (that all the other carriers have unlocked for the Edge +) but now this??? I purchased my phone from a Verizon store in December and now its discontinued??? It was touted in the store as one of the best phones available and one of the reasons I purchased it. So how about it Verizon???? When are you going to let us Edge + users get to enjoy the updates everyone else is gettting???
randyh1,
Having the most recent updates and features is something I always look forward to on my phones as well. At this time, we do not have any information as to if or when an update will become available for the S6 Edge +. You can be keep informed about any available updates for your device using this link http://vz.to/1TqX4dQ .
ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Other carriers have already updated this device. I don't understand why you have zero information on the marshmallow update. I will be switching carriers after I pay this phone off.
Tabasco10241 - We would be heart broken if you abandoned us. I can see you are just as excited as I am to get the Marshmallow update. We currently do not have any information regarding the Marshmallow software for the S6 Edge+. We want you to stay up to date with the software information you seek. Check out this link to achieve that. http://vz.to/14N84ef
JacobV-VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Come on, guys. If you do not have any information about Marshmallow
support, seek it from those who have it and come up with replies that make
some sense.
It would be a nice touch to refrain making statements re how excited you
are or how heart broken you would be losing me or anyone else as a
customer. It makes you guys look bad and increase unecessarily customers'
frustration. If the company would care, it would release the Marshmallow
upgrade -- technically there is no different from Note 5 or Edge 6. If
anyone at management level believes that S7 Edge sales are affected
significantly by the Marshmallow update (or lack of thereof) for S6 Edge
Plus -- which is the current theory on the frustrated customers' side, he
or she does not understand reality. The reality is that Verizon is
accumulating bad will from high paying customers. Is Verizon willing to
give them up? Who is going to buy S8 when it is released, then? Good luck,
guys -- hope that you won't lose your support jobs due to the "contracting
customer base" in the process.
On Apr 8, 2016 10:36 AM, "Verizon Wireless Customer Support" <
What a wonderful example of a patronizing reply.
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