Not receiving some text messages on Samsung Fascinate

[ncb329]

I have had my phone for a little over two weeks now, and it was brought to my attention that I have not been receiving some of my text messages. When I check my account usage, however, the messages appear to be received by my number. Now that I know the problem exists, I have been checking my usage and finding that it has been happening at least once a day (for a few messages) every day this week.

I called tech support last night and spoke to a specialist who had me do the following:

- Remove the battery while the phone was on, wait 20 sec, put it back in and turn it on

- Verify that I am not using an advanced task killer

- Delete all text messages from phone to possibly clear memory

- Dial *228 to reprogram my phone

- Text some of my usual contacts and a verizon test phone to see if I received responses (I did)

The phone was working fine when I got off the call, but since the problem has been intermittent, I had no way of knowing if it was resolved. This morning I am back to only receiving some of my text messages. Do I need a new phone? Is anyone else having this problem?? Please help! I use my phone for work and it's very unprofessional to look like I am ignoring messages. Thanks!

[kwinegar]

Just Noticed today that I am Having this same problem . Now Im wondering how many important messages Ive missed. I already missed recieving directions to an important meeting . This is so NOT COOL!   also adding this . I have tried to reset the phones me and my husband both have same phone . have tried to remove any apps that may cause problems etc.. . Still not working with texting from husband or from others and its on both phones . doesnt matter if person is on same nework or diffrent .   AND dont get me wrong we both love our samsung phonses . this is the only problem we have had . Hopefully they fix this because we dont want diffrent phones . This thing has awesome screen and in my opinion is better than an Iphone.

[erybin01]

Sorry about the previous post--

 I've been having the same issue for over a month now. I've been into the store twice for it and both times both hard and soft resets were done. I also had done both hard and soft resets on my own before even going, it did not fix the problem. It is completely random who I do and don't get messages from. It also doesn't matter if I have full service or partial service or what time of day or night. I have not been able to figure out any sort of pattern as to when these messages do not come through. I've also called the phone replacement number once to get a phone replaced and customer service insisted on doing a hard reset yet again.. not surprisingly.. it didn't fix the issue. The last time I was in the store customer service said they must "replicate my problem" before they can authorize a replacement. That is pretty hard to do considering I have no idea what triggers the missed messages and of course it worked just fine in the store. It's nice to see I'm not crazy though and that other people are having the same issue, bad that the issue is out there, but good that I'm not alone. I guess at this point I'm trying to figure out if it's even worth it to keep fighting for a phone replacement, would that even fix my issue? Is it a hardware or software issue? My screen freezes and seems to have a mind of it's own at points, but that's not that big of an issue, I'm really concerned with not getting my messages. If there is no resolution to this issue, I am going to request to go back to a non-smartphone because I really can't afford to miss important work or personal messages. I'd like to know if there is a solution out there, other than the most recent upgrade (that didn't fix it) or hard resetting the phone (I swear that hasn't had any effect on the issue either!)? I understand this isn't any of the customer service people's fault, it's just getting pretty frustrating and I'd like to know what my options are at this point. Thanks.

[nickjr]

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erybin01 wrote:

Sorry about the previous post--

 I've been having the same issue for over a month now. I've been into the store twice for it and both times both hard and soft resets were done. I also had done both hard and soft resets on my own before even going, it did not fix the problem. It is completely random who I do and don't get messages from. It also doesn't matter if I have full service or partial service or what time of day or night. I have not been able to figure out any sort of pattern as to when these messages do not come through. I've also called the phone replacement number once to get a phone replaced and customer service insisted on doing a hard reset yet again.. not surprisingly.. it didn't fix the issue. The last time I was in the store customer service said they must "replicate my problem" before they can authorize a replacement. That is pretty hard to do considering I have no idea what triggers the missed messages and of course it worked just fine in the store. It's nice to see I'm not crazy though and that other people are having the same issue, bad that the issue is out there, but good that I'm not alone. I guess at this point I'm trying to figure out if it's even worth it to keep fighting for a phone replacement, would that even fix my issue? Is it a hardware or software issue? My screen freezes and seems to have a mind of it's own at points, but that's not that big of an issue, I'm really concerned with not getting my messages. If there is no resolution to this issue, I am going to request to go back to a non-smartphone because I really can't afford to miss important work or personal messages. I'd like to know if there is a solution out there, other than the most recent upgrade (that didn't fix it) or hard resetting the phone (I swear that hasn't had any effect on the issue either!)? I understand this isn't any of the customer service people's fault, it's just getting pretty frustrating and I'd like to know what my options are at this point. Thanks.

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Check your contacts and see if there number has a 1 preceding their phone number.

[erybin01]

I  just checked.. none of my contacts have a 1 before their number

[wardcst24]

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erybin01 wrote:

Sorry about the previous post--

 I've been having the same issue for over a month now. I've been into the store twice for it and both times both hard and soft resets were done. I also had done both hard and soft resets on my own before even going, it did not fix the problem. It is completely random who I do and don't get messages from. It also doesn't matter if I have full service or partial service or what time of day or night. I have not been able to figure out any sort of pattern as to when these messages do not come through. I've also called the phone replacement number once to get a phone replaced and customer service insisted on doing a hard reset yet again.. not surprisingly.. it didn't fix the issue. The last time I was in the store customer service said they must "replicate my problem" before they can authorize a replacement. That is pretty hard to do considering I have no idea what triggers the missed messages and of course it worked just fine in the store. It's nice to see I'm not crazy though and that other people are having the same issue, bad that the issue is out there, but good that I'm not alone. I guess at this point I'm trying to figure out if it's even worth it to keep fighting for a phone replacement, would that even fix my issue? Is it a hardware or software issue? My screen freezes and seems to have a mind of it's own at points, but that's not that big of an issue, I'm really concerned with not getting my messages. If there is no resolution to this issue, I am going to request to go back to a non-smartphone because I really can't afford to miss important work or personal messages. I'd like to know if there is a solution out there, other than the most recent upgrade (that didn't fix it) or hard resetting the phone (I swear that hasn't had any effect on the issue either!)? I understand this isn't any of the customer service people's fault, it's just getting pretty frustrating and I'd like to know what my options are at this point. Thanks.

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If you want to make the problem happen leave your phone sit for a hour with out touching it

I think Everyone is having same Issue when it goes in to deep sleep it will not Wake on it's own

Missed Calls, Alarm not working when it is set ,Missed Texts

They  all come from same issue phone not wakeing up. I believe there is one common link to all these Problems

and it has to do with Power Management-Not the CDMA Radio in the phone

[ncb329]

Can someone tell me why this thread is listed as solved?! Nothing about this problem has been solved and the post listed as the solution does absolutely nothing to fix the problem!

[wardcst24]

That is the same thing they have been doing to everyone not sure why

But would like to know also The missed Call Issue is also not Resolved as they have said there resolution does nothing to fix problem

[kewlandkrazy]

The link provided by the Verizon employee is an insult.  It covers just the basics of text messaging and doesn't answer anything about the problems so many of us are having.  When will this be resolved?  I am missing PHONE CALLS and TEXT MESSAGES after the update a few weeks ago.

[jhieber]

I have the same issue as well, and yesterday I had just answered a text from my wife, she then replied to it and I didn't get the reply for 40 minutes, she was two blocks away when she sent me the message and my phone wasn't even asleep.

[shinn0695]

ever since you've pushed the 2.2 update ive also been having nothing but issues. same problems as everyone else but this last update just screwed everything up completely. The fact that i can't send or receive important texts is a huge issue. Please resolve this as soon as possible. I really dont want to have a useless phone for an extended period of time.

[tygreiz]

I just recently (and yes, since the update) have been having the same issue along with a ton of others...i'm so frustrated..

It is completely unacceptable ..I use my phone for work and feel completely handicapped.  The other day I received a text that the was 3-4 sentences.  The sender told me that the first two sentences were correct..but the last few were pieces of texts sent days prior.  That the????  I'm so fed up with the lack of help.

[Sexxisol]

i'm having the same issues, my texts are not going through. I can receive some but not all.  I have to power off my phone in order for the texts to go through and recently my phone will not turn on unless I plug into a charger.  This is crazy as I don;t carry a charger with me at all times..  I'm tired of calling or visiting Verizon and their only solution is a hard reset. These isssues need to be addressed and take care of.  I pay a lot of money as I'm sure everyone else does to have less then perfect service!!!!

[JoeL_VZW]

Are you using any text messaging applications? Do you have a high thread count with that contact? 

[chasinr33]

I too am not receiving MULTIPLE texts or calls on a daily basis, which is causing unnecessary conflicts. All of this started occuring after this past update.

This is getting to be a bit old, Verizon. Same problems, different phone. How about some proper solutions, and properly working phones now or you will lose a long time customer to another service provider.

[Tarrant]

Same issue.  This needs to remain bumped, as both it and the missed called issue, which I expect are related, should be top priority.

[nickjr]

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Tarrant wrote:

Same issue.  This needs to remain bumped, as both it and the missed called issue, which I expect are related, should be top priority.

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Try This Fix was the following: Call cust service. Tell them you're having a problem with your phone and please transfer you to tech support. Tell tech support the problem. Tell them according to the Verizon Wireless community forums, this is a probable fix. Have them 'remove/drop' your phone from their network. They'll need the MEID for this under the battery. Then have them add your phone back to their network. Should take all of a couple minutes, tops. Once they've readded it. Call *228 and do option '1' to activate your phone. Then try the update again. Odds are the updates will now work. This has fixed this exact problem for a lot of people. good luck.

[k6smith]

I've had the same issue with missing many txt and calls.  I also have been told that some of the txts I send get recieved 5-6 times when I only sent them once!  What the heck is going on???????????  We have 4 samsung fascinates on our plan and all three that have the 2.2 update are having the same issues.  2 of them we've had since Nov and didn't have any issues with them until the update.  It's been 2 months now since the update though and 2 months of missing calls and txts.  This is seriously the most frustrating thing!!!!!!  Why is it taking so long for them to fix it??????????

[#19]

I understand everyone's frustration over this issue and I agree it is taking a long time to resolve this issue. Our product team is still in the process of testing the resolution and we want to make sure that the software is free of errors so something like this doesn't happen again. We don't have any new information other than Samsung provided a resolution, but we are still testing it and working on getting that fix pushed out to users. No date has been communicated. I understand the importance of receiving all your calls and text messages and that customers are tired of waiting. I can't address everyone individually and look at each of your accounts, but I would recommend contacting our tech support at 800-922-0204 option 3 for further options. 

[nienie]

{please keep your posts courteous}This is unacceptable that Verizon expects customers to have junk equipment that VERIZON SOLD and stated it would work.  This is a Verizon problem and they need to make it right.  Would you pay your monthly electrical bill if you only sometimes had electricity?  Come on, this we don't have a deadline as to when this issue will be fixed is bullcrap.  Enough is Enough!

There were three comparable phones to choose from.  The Samsung Droid Charge, HTC Incredible 2, Droid X2 by Motorola..  You are paying Verizon for cellular phone services.  These services should work.  If they sold you the phone then it really is their problem- PERIOD.  Don't let them jerk you around.  You deserve a phone that works as this is part of your contract.  Don't give in to factory reset and getting a million other fascinate phones sent to you because this does not solve the problem.  My phone works worse since allowing them to talk me into resetting it. 

When calling into Verizon remember they have call centers all over the US.  If you don't like what you are hearing.  Hang up and call again.  The biggest thing I have found is don't back down.  Fight it out with them.  I spent over two hours fighting then hung up and called again and was able to get a replacement phone..  Bottom line is they are providing a service with equipment that you have bought through them that they state works.  I don't care if it is a Samsung phone- Verizon sold it so Verizon needs to fix it.  There should be no more of we understand how inconvenient this is and we are waiting for a fix.  Not acceptable.  Most people need their cellular phones to work and the fascinate is not reliable and has MAJOR issues.

[nienie]

There were three comparable phones to choose from.  The Samsung Droid Charge, HTC Incredible 2, Droid X2 by Motorola..  You are paying Verizon for cellular phone services.  These services should work.  If they sold you the phone then it really is their problem- PERIOD.  Don't let them jerk you around.  You deserve a phone that works as this is part of your contract.  Don't give in to factory reset and getting a million other fascinate phones sent to you because this does not solve the problem.  My phone works worse since allowing them to talk me into resetting it. 

When calling into Verizon remember they have call centers all over the US.  If you don't like what you are hearing.  Hang up and call again.  The biggest thing I have found is don't back down.  Fight it out with them.  I spent over two hours fighting then hung up and called again and was able to get a replacement phone..  Bottom line is they are providing a service with equipment that you have bought through them that they state works.  I don't care if it is a Samsung phone- Verizon sold it so Verizon needs to fix it.  There should be no more of we understand how inconvenient this is and we are waiting for a fix.  Not acceptable.  Most people need their cellular phones to work and the fascinate is not reliable and has MAJOR issues.

[Funkybot]

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MarquiaF_VZW wrote:

I understand everyone's frustration over this issue and I agree it is taking a long time to resolve this issue. Our product team is still in the process of testing the resolution and we want to make sure that the software is free of errors so something like this doesn't happen again. We don't have any new information other than Samsung provided a resolution, but we are still testing it and working on getting that fix pushed out to users. No date has been communicated. I understand the importance of receiving all your calls and text messages and that customers are tired of waiting. I can't address everyone individually and look at each of your accounts, but I would recommend contacting our tech support at 800-922-0204 option 3 for further options. 

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After having a few reports of text messages never getting to me, then seeing this thread, I called Verizon tech support. They weren't able to find anything in their documentation about this issue, nor did they have it listed anywhere as a known issue. Does the issue described above occur on the Charge, and if so, is there anything you could give me to help tech support track down the proper IG to address this problem? Even something as simple as a search term or reference # that would allow the Customer Service Rep to pull up the proper document would be helpful.

[cas1stam]

Just got off the phone with tech support. The new update was released yesterday. So I just updated it now, so far I've gotten all my text messages! Hopefully it stays that way or else I think it's time to move on to AT&T.