1 Solution
What did they advise you to do? 
I've been looking through the site, but there haven't been too many discussions on this, so I thought I'd ask
I've be receiving an error message after I try to install. UPDATE FAILED or INCOMPLETE. Reason: IP_PREVIOUS_UPDATE_FAILED
I received the last update in January, and everything went fine then. Help is appreciated!
Solved! Go to Correct Answer
Well, that was a no go. Started install, restarted, saw the install screen with mr android, then another reboot to main screen and the failure staring at me again.
/Edit: On the phone with verizon . . . again. Now they're telling me that certain phones just won't upgrade. They're shipping me a replacement. I am still currently completely fed up with VZW
You last update might have been corrupted so to fix that, you are going to probably have to a factory reset 1. From the main home screen, tap menu 2. Tap Settings, then Privacy 3. Tap Factory data reset 4. Tap Reset phone 5. Enter your password, then tap Yes to confirm If that doesn't work, or if your phone is frozen: 1. Turn the power off. If your Samsung Fascinate is frozen, pull the battery out and reinsert it 2. Hold the Volume Down button 3. Press and release the Power button 4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock 5. Select Clear Storage by pressing the Volume Down button 6. Press and release the Power button 7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO If you selected YES, all data including third-party applications will be deleted from the Samsung Fascinate. Once the wipe is complete, the phone will reboot to its factory fresh state.
an0dyne wrote:I've been looking through the site, but there haven't been too many discussions on this, so I thought I'd ask
I've be receiving an error message after I try to install. UPDATE FAILED or INCOMPLETE. Reason: IP_PREVIOUS_UPDATE_FAILED
I received the last update in January, and everything went fine then. Help is appreciated!
The Verizon rep is currently "walking me through" the factory reset and subsequent rigmarole involved. I'll let you know when/if this fixes the problem. Thanks!
I got the same message. I ended up speaking with a representative that admitted she was not familiar with the Fascinate. So, not much help was provided.....although she did attempt to try. I downloaded it just fine the first time on my own phone. But my daughter had a problem downloading it on hers. We both have a Samsung Fascinate phone. The representative told me to take the phone into the Verizon store. She said they will be able to push the download through. ????? My daughter had to leave for school, so I couldn't stay on the phone any longer for them to trouble shoot it for me. I will take it into the local Verizon store tomorrow. You may want to do the same. I received the exact same error message.
I have someone on livechat that seems to be pretty knowledgeable. I'm stuck in 1x coverage, however, so the download is CRAWLING.
I've heard so many different causes for this - be it faulty phones, a bad install on a previous update, or corrupt files on the phone.
I'm only 33% downloaded as of writing this (40 minutes into the download). If this works, its a quick and mostly painless process
What did they advise you to do?
factory reset. read the second post for detailed instructions
Edit. NickJr with the info. 46% downloaded.
Thank you to everyone your replies. We recommend a soft reset, by pulling the battery out for 10 seconds, and then try the update once again. If this does not work, you can perform a Master Reset as previously stated and try again.
Thank you,
AraceliT_VZWSupport
Follow us on Twitter @VZWSupport
Well, that was a no go. Started install, restarted, saw the install screen with mr android, then another reboot to main screen and the failure staring at me again.
/Edit: On the phone with verizon . . . again. Now they're telling me that certain phones just won't upgrade. They're shipping me a replacement. I am still currently completely fed up with VZW
Not to beat a dead horse here, but a bit more info on my issue.
They sent my new handset to the wrong address, so I went into the store to get some satisfaction. This isn't the place to discuss their (rude) behavior, but after awhile the tech lady took my phone into the backroom - muttering something about codes? - and came back several minutes later with my phone now downloading Froyo.
Fast forward three hours after I got off the phone with tech support (who got me a new Fascinate sent overnight - I'll have it by noon tomorrow), and the download I had forgotten about finally completed. For s&g I installed. Lo and behold, little android man finished the install! Mind you I'm still returning the handset, due to the numerous other bugs and issues I've had with this one - and which were part of the conditions of the replacement.
I know that she reset my phone, because, well, I had to retrieve my contacts from backup assistant. However, she was back there much longer than a factory reset should have taken.
Moral of the story : If you make a big enough scene over the phone or in the store, there is a good chance you'll get Froyo somehow.
Start a new topic or ask questions in the open forum.
