Ordered a Fascinate - Looking like a mistake now

[LE2Strat]

I upgraded to a family share plan in order to get my wife a smart phone.  At the store, she liked the hardware, and the software on the Fascinate, and thats the phone she wanted to get.  Well, the phone is on it's way and will be here Thursday, but I think now after reading about all the issues on here, it is a mistake and we should have gone with something else.

I contacted the Verizon order department and since it is already shipped, they cant cancel it.  They gave me two options, none which sound good.

1.  Simply refuse the package from Fed Ex, it will be returned to Verizon, the current order will cancel out, and then we can place another order next week for a different model.  Problem with this, it will be past the July 7th date when unlimited data is no longer an option. 

2.  Take the phone, and exchange it within 14 days, but be subject to the $35 restocking fee.  We can keep the unlimited data at this point since the order would have been comleted, but if the phone isn't going to work out of the box anyway, I don't think we should have to pay a restocking fee for a faulty phone.

Anyone have any idea if Verizon will wave the restocking fee on a new phone purchase if the phone itself is having so many problems?

[mdram4x4]

under this new policy what are the customer options?

certified like new?

new?

diff phone? (what type?)

[NuDroidUsrr]

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mdram4x4 wrote:

under this new policy what are the customer options?

certified like new?

new?

diff phone? (what type?)

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 I tweeted VZWSupport this morning about my problems with the phone, we tweeted back and forth a couple times, and I just got off the phone with them. He took alot of information, and at the end he was willing to replace the phone with a similiar feature phone like the X2, Incredible 2, or the Charge. I told them that I am very happy with the phone, and the call issue is not huge to me because I love the Fascinate hardware and am willing to wait for the fix. He said that the fix is in the testing phase, and should be out no later than the next few weeks, and would that be a problem to me. I told him I would work around the issue (soft locker) and wait until the beginning of August to see if it is resolved. He said he would note that, and I would be getting another call from them about the issue around that time, or to just call them. If I am still not happy at that time, they would replace the phone.

  I would suggest anyone having those issues call Verizon, and talk about the problems. But, as someone has noted, and I have always stated, be nice when talking with them, getting upset does nothing. If you do not get the answer you like, talk to someone else.

[geomimi]

Regarding #1 (Turn off WiFi), since I have an unlimited data plan, what good is WiFi anyway (unless I'm in a remote location that has WiFi, but doesn't have a Verizon signal).  Looks like this is simple enough to do for most of us. 

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I use WIFI at home for faster connection! When I go out 3G takes over and WIFI continues to search and kill my battery!

[nickjr]

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geomimi wrote:

Regarding #1 (Turn off WiFi), since I have an unlimited data plan, what good is WiFi anyway (unless I'm in a remote location that has WiFi, but doesn't have a Verizon signal).  Looks like this is simple enough to do for most of us. 

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I use WIFI at home for faster connection! When I go out 3G takes over and WIFI continues to search and kill my battery!

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Turn off 3g unless you need to access the internet

[JasonSCarter]

Well the first week or so, it looked like my wife’s Fascinate wasn't going to have the missed call issue, but she started using it more and more, and sure enough the issues started happening. Today was the last day of our 14 day return period. I called and spoke to Tech Support about the issue, and they got me in touch with a higher level sales person who was going to work with me to not only waive the restocking fee, but also make sure I didn't have to pay extra for a phone. 

So I am getting a brand new HTC Droid Incredible 2 sent to me as replacement, not a
certified like new with no extra cost, and no restocking fee. They couldn't offer next overnight shipping, but 2 day is still pretty good.  She made sure to make note that the order was processed within the 14 day period because by the time the phone got back to them, it was going to be well past that.

Majorly cool Verizon! Couldn't be happier.  Just wish I would have paid more attention to these forums before we processed
our order.

[ponchusc]

Got this phone for my wife end of May...not receiving calls or lost call message and not receiving text messages or receiving them late.  Disappointing.

[jmaxwell92264]

I've had a Fascinate for just over a month now, and just this week we got a Droid X2 for our second phone.  The X2 has been just as frustrating to setup as the Fascinate.  Swype doesn't work nearly as well - in fact the predictive text is downright ignorant.  Other issues I've found are mainly related to user interface.  But my point is that all of the phones seem to have problems and are frustrating at first.  I'm not sure that anybody is getting it right, and one phone is just as bad as the other - just a necessary evil these days.