This is actually on my Galaxy Fold. Certain numbers outgoing calls ring once and hang up. Message displays "couldn't connect" or some calls go through and hang up after 3 seconds. Call to my husband on a different network but in same household goes through fine and doesn't disconnect. I tried on and off wi-fi. I reset network settings. I reset all setting. Anyone else having this issue or have suggestions on what else? Tech support just gave me chat instructions, which I followed but still not working. I haven't removed the SIM card yet.
SAME EXACT ISSUE AS mickledy ...MY ISSUE STARTED TODAY A FEW HOURS AGO...MY INTERNET IS WORKING GREAT (I WORK VIA VPN CONNECTION- NO ISSUES WITH LANDLINE-NO ISSUES WITH DIRECT TV.
MY PHONE: GALAXY A71 5G
What on earth am I supposed to do? Swift assistance would be greatly appreciated.
We always want you to be able to place call. We'd like to see what's going on. Let's get to the bottom of this. Please send us Private Note for assistance.*Melissa
Same exact issue today on Verizon Wireless...
I have the same issue. Is there an answer for this yet?
This is completely f*#*@ up. I can't call
I want to ensure you are always able to connect reliably! I am here for support and happy to help. What announcement do you hear when calling #832?
*Cheyenne
I am sorry to hear you're having services from two days ago with not being able to connect, gsdgirl98. Let me get some more details from today to find out what's going on with your service. What is your current location (city and state)? When you could not make a connection, are you getting any error messages? Please power off your device for at least three minutes and then turn it back on. Afterward, please do a free test call by dialing (#832) send and listen for the automated message about the results of the test call. I will be standing by to assist you further.
-Ed
This is now happening to me and it is enraging my clients - texts work, when I receive a call it rings, when I pick up it displays "couldn't connect". When I make an outgoing call it rings the other person's phone, when they pick up my phone displays "couldn't connect" and forwards them to voicemail. Galaxy S9 Verizon - Wifi is working plenty of bars.
This is very concerning to hear, matthewgpollock! It is imperative you have reliable service. How long has this issue been occurring? Can you please provide the nearest intersection and zipcode so that we can review the area? Does this occur in one specific location or anywhere you go?
-Marshall
When I make calls it rings and immediately stops and says "couldn't connect." Also, when my phone rings I pickup and it immediately drops.
I have turned data on and off, rebooted, turned wifi calling on and off and the problem persists.
Problems with calls aren't something we want you to experience. We're going to send you a Private Note so we can gather more details.
~Jesse
I am having this issue, this is very frustrating and i will go back to Tmobile if this is not fixed
Hello, Rachiiamta. Help is here as I know we did experience an outage two days ago. Please let us know if you are still experiencing these issues.
-Natasha
I'm having the same issue, intermittently. I have the device from Verizon to enable WiFi calling with a boosted signal. I'm close to it and have a great signal. All other WiFi devices are great. But I dial and it immediately hangs up with that message... except for when it works.
Hello SMEMILY , we're sorry to learn you're having issues with your service. Where are you currently located? When did this issue begin?
~Ivone
I'm in western Massachusetts. It has been intermittent for a long time. I'll be fine for days or even weeks but then it happens again. When it's happening, it persists sometimes for hours. The signal strength has gotten worse and worse every year... at this point it feels unsafe because this is the way we would call for help in an emergency and we can't count on it.
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