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Phone reboots midcall

jalton401
Newbie
‎05-02-2011 05:56 PM

My phone (Samsung Fascinate) has taken to rebooting about 20 minutes into phone calls. I'm using a Motorola H17txt Bluetooth headset on some of these calls, not using any headset and Bluetooth is turned off on others. Same result in both scenarios. About 20 minutes into the call, the phone reboots. What gives? 

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RoyB_VZW
Specialist - Level 1
‎05-05-2011 11:34 AM

Sorry that you are having this trouble. This is an issue that will need additional troubleshooting. At your convenience, please PM me with your wireless and separate contact number, along with a good time to reach you. We will be happy to reach out to you for that purpose or to discuss any replacement options that may be available to you. We can also be reached at 1-800/922-0204. 

 

Thanks, 

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RoyB_VZW
Specialist - Level 1
‎05-05-2011 11:34 AM

Sorry that you are having this trouble. This is an issue that will need additional troubleshooting. At your convenience, please PM me with your wireless and separate contact number, along with a good time to reach you. We will be happy to reach out to you for that purpose or to discuss any replacement options that may be available to you. We can also be reached at 1-800/922-0204. 

 

Thanks, 

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mdram4x4
Champion - Level 1
‎05-05-2011 11:49 AM

20 minutes into a call?  maybe its overheating thats a long phone call

 

what is the software version?

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magsgundah
Enthusiast - Level 2
In response to mdram4x4
‎05-05-2011 02:26 PM

 

mdram4x4 wrote:

20 minutes into a call?  maybe its overheating thats a long phone call

 

I'd say any phone that couldn't handle a 20 minute phone call wasn't much of a phone.

 

Like the VZW employee said, this isn't normal.  I regularly have longer phone conversations than 20 minutes and my phone has never even felt warm after them.  Up until I broke it, it was never in a cover, so I was holding the back and would have known.

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