Phone self reboots multiple x per day
lazynay
Newbie

Hi all,

I have a VZW Gal Nex (stock - Android 4.1.1 - purchased at GalNex launch in 2011).

For last 6-7 months my phone has rebooted at random 3-5x per day. Have been fairly lazy about fixing it, however recently gotten very frustrated with rebooting and extremely poor battery life (partially due to numerous reboots).

Is this a normal VZW Gal Nex issue?  Any thoughts on fixes?

Since phone is 12+ months old I assume warranty is not an option?

Thanks in advance,

lazynay

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2 Replies
ChaunceyM_VZW
Contributor - Level 3

Wow! A constantly rebooting device is 100% unacceptable. I understand how aggravating this can be and I do apologize. I assure you, we will find a resolution. Based upon the comments provided, it does seem that your device may be having a software issue that is causing the constant reboots. I recommend completing a hard reset after you have backed up all of your desired information.

Applications

Settings

Backup & Reset

Factory Data Reset

Please keep us posted if you are still having issues after completing these steps, thanks!

MatthewS_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

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Colecago
Enthusiast - Level 2

Along with hanging at the google screen, my phone has just (like yesterday) started to reboot itself.  Today while listening to pandora.

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