Problems after Update

[robshark19]

My Samsung Galaxy S5 has been having numerous issues since installing the most recent software update (4.4.4) .  A week ago, my battery would last more than a full day, now it goes from 100% to dead in less than 6 hours. At times it is unresponsive.  I have also had problems with missed and undelivered SMS over both wifi and cell.  How do I revert back to before the update until these issues are resolved?

[GalaxyClass]

First before wiping your phone clean try this. Go to settings then backup and reset, tap Reset settings and tap reset settings at the bottom of the screen. This will not cause a loss of your accounts or any apps, you will affect some of your personal preferences however. You can set then as before after the restart. Note this will not remove that update and I know that is your question. It will however clean out most bad files in your system and a very good bet that it will restore your phone to a more normal operation. Your next step would be to do a full factory reset and that would clear everything. We don't want to go that path unless we must! Give this a try...first.

[robshark19]

I tried the settings back up and reset.  Did not fix the problem...

[GalaxyClass · Accepted solution]

The next move is a full factory default restore. A warning however, while this will take your phone back to the pre-update period...you will have a complete loss of all your apps, accounts, messages, setting and so on. Also the update will start nagging you to download  as soon as your VZW data comes on. You do not need to download the problem update but you will be ask to do so. If you go this route first be sure to backup everything to Google or VZW cloud, this would make it somewhat easier to restore what you need. It 's a very hard call for you to make. Hope all goes well for you and perhaps Verizon will offer some help, but I would not hold my breath on that one. Phone Guy

[robshark19]

I did a full factory reset last night (after backing up my data).  So far, it seems to have worked.  Battery life seems better.  Battery is no longer functioning as a space heater.  Just have to give it a couple of days to make sure.

[GalaxyClass]

Happy to hear the good news robshark19, another job well done by a Verizon customer ...almost never by Verizon's own tech service. Even a Li-ion battery will need some reforming to increase it useful work/life cycle, so watch that battery and do not change any settings. A good idea is to do a recharge now at around 40% for 2 1/2 to 3 hours with the stock charger and slowly get back to normal. Glad your phone's OK!

[DarwinDee]

I think I may have found a partial solution to the battery problem that doesn't require a full factory reset. After reading a few threads on some generic Android boards, I found several mentions of the Samsung Push Service app causing a severe battery drain. On a hunch I disabled this service from the Applications menu and I appear to be back to getting the battery life I've come to expect from my S5. I want to watch it a few days to be sure, but so far so good...

Now if I could only get rid of this annoying Visual Voice Mail app, I'd be a happy camper again.

[GalaxyClass]

On my push app it really has not been hurting the battery, but I know there are some people having a possible battery use problem their. Good to post so people know.

Now if some-one can solve the nag visual voice mail app I think a Very Large number of us would be happy.  I don't think Verizon has a clue...  what problem ???

[robshark19]

I went into my Verizon account and "signed up" for BASIC VOICEMAIL so that it removed the 30-day free trial of Premium VVM from my account.  Hoping that that helps to stop the nagging to enroll in VVM...

[vzw_customer_support]

GalaxyClass,

I am glad to hear your battery is functioning properly. In regards to your visual voicemail notification, we would love to research further into that. Are you currently using visual voicemail or basic voicemail? Have you tried to completely disable the application if you are not using it? http://vz.to/1E0w76P

LindseyT_VZW

Follow us on Twitter @VZWSupport

[GalaxyClass]

LindseyT_VZW 

Basic voicemail.  I hate to say this, but it seems to me and perhaps others with many different phone problems that Verizon is in a fog and not really dealing with any issues. I'm not directing this to you but to the VZW company as a whole, discussion, chat, service support and VZW stores. Most all of Verizon seems to be out of touch with their customers and problems. This Visual Voice issue is only a micro drop of what is happening in the real customers world that clearly needs to be address along with the others. Verizon has many fine points but sadly it would seem customer service is the first thing that now needs to be address. I along with many others want to stay with VZW but not at the cost of good service and support missing.

[vzw_customer_support]

I apologize for the confusion GalaxyClass. I see you mentioned a problem with the visual voicemail app. However, you clarified you only use Basic voicemail, are you still getting the prompts to use Visual Voicemail after disabling it?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[GalaxyClass]

AdaS_ VZW,

Yes, I have done all that Verizon posted to the discussions and them some.There are many many more like myself who need VERIZON  to solve the on-going nightmare. It should have been address and corrected a week or more ago. But we customers get only replies that don't work and so all the problems continue. What does it take to get Verizon's tech service attention to fix problems? We don't want just a nice reply...we want this corrected along with the VZW support service itself. It's dead as in Not Working.   Thank you.

[Lea_1]

Since the update, my s5 is overheating, battery is draining, and the phone is freezing up all the time.  I feel like this phone has crapped out since the last update which we can not undo.  Before this update, my phone was wonderful and the best ever.  Now, I want to throw it out the window.  I've reset it, restarted, done battery pulls, everything.  I wish they would please fix this and soon!

[DarwinDee]

Have been having this problem for several weeks since stupidly allowing my phone to do the 4.4.4 update. I contacted Verizon's customer service immediately was assured that a fix would be available soon. Evidently they have a different definition of "soon" than I do, as it has been three weeks since they screwed up my phone and still no sign of a fix or even an acknowledgement that there is indeed a problem. Not to mention the annoying visual voice mail app that can't be permanently disabled and keeps popping up notifications every time someone sends me a standard text message.

So what's the deal Verizon Wireless? Are you people incapable or just incompetent? I seriously loved my S5 - until your software update made it such a pain in the ass to use...

[robshark19]

I was able to get rid of the Visual Voice Mail prompts by agreeing to it.  Then logging in to my Verizon Account and cancelling the 30-day free trial of VVM and signing up for "Basic Voice Mail".

After doing that and a factory reset, my battery life seems better.  However, it is still only up to about 8 hours, was getting 12+ prior to the updates.  I have fewer apps installed since I had to do a factory reset...  Today I tried disabling Samsung Push Service to see if that help (and what conflicts may arise).

[GalaxyClass]

robshark19, your in a fairly safe area to disable the push service, I have not seen any major problems in doing this. Your battery may need to be re-educated to go back to a longer service life. Even

Li-ion's need help sometimes I've found. Try to rebuild the life cycle by doing a "soft reset" of the phone, then normal charge & slowly taking the battery down to about 40%. Then another norm charge followed by draining down to 25%, then normal full charge again and if battery is ok it should restore back better life cycles.

[robshark19]

Battery life seems greatly improved in first 24 hours after disabling Samsung Push Notifcations...