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Recently switched from Alltel to Verizon. My 1st phone sinc'd fine a moto milestone to a Samsung Galaxy S-4. My wife had an HTC merge and went to Samsung Galaxy S-3. Nothing sinc'd. What did we do wrong. The first phones sinc'd at activation.

Kenneth860
Newbie
‎07-23-2013 08:12 AM

Recently switched from Alltel.  My first phones sync'd at activation (Moto Milestone to Samsung Galaxy S-4). My wife went from HTC merge to Samsung Galaxy S-3 it transfered nothing.  What to do?

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vzw_customer_support
Customer Service Rep
‎07-25-2013 09:44 AM

Hi Kenneth860,

Let's look into this! Do you receive an error message during the sync process? Is her device active?


Ayani_VZW
Please follow us on twitter @VZWSupport

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Ann154
Community Leader
Community Leader
‎07-25-2013 09:48 AM

If the contacts weren't set to sync to your wife's Gmail account and saved only on the other phone, the contacts wouldn't have synced with the new one. Pictures would probably have to be manually transferred over.

What else were you trying to sync that didn't?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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