I have had this phone for a little over a year and there has always been various issues....
Contacts dont merge properly
Phone not ringing for phone calls
No tones for texts
Texts or Picture messages delayed or just not sending
Battery Overheating
Slow/laggy performance
I have contacted VZW numerous times but the problems persist. Am I stuck with this crap till September.
Hi lauradora,
I hate that we weren't able to get this resolved for you upon your first contact! I would like to assist with getting your Fascinate working as expected.
First, when did you notice the problems with your device? After downloading any specific applications or receiving a system update? Confirm that your device has the most current software version: i500.EH03. If not, please update the device software. Let me know so I can further assist.
Thanks,
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
lauradora,
You're not the only one with these issues. Today, I've found out that VZW was AWARE of software issues dating back to late last year. The most recent software update was 11/30/11, and they've been replacing with a different device if issues persist. My wife has had issues, and has been told "it must be an app you downloaded"---I CALL SHENANIGANS!!!
All Fascinate users who had complained in the past (and become disenfranchised by the BS stock answers of user error) should have been contacted. Her contract is almost up, and, if the device isn't replaced with something else...it'll be replaced by another carrier.
They don't care
Losing one or two or 50 line's of service does not bother them
They will always find another fool to replace us with
Sick of what they have put us through with there JUNK PHONE and FIRMWARE
As you suggested I tried updating but I already have most recent update. The phone is now consistantly over heating while charging. The other issues still occur periodically. I am quite frustrated with my fascinate. I like the phone just the issues I am having are very disappointing. I have not had very many issues with Verizon products or service... there have been a few issues but like most companies there are a few bad CS reps.
I see lauradora! I'd like to take care of this for you.
Please send me a Direct Message with your name and mobile number (the number activated to the Fascinate) so I can further assist.
Thanks again,
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport
I can not find a way to send you a personal message.
I am having the same problem with sending and receiving messages. This is a new problem for me, and only started about 2 weeks ago. However, it's crippling for my homelife and worklife. People who rely on me cannot get to me, or don't get my messages for days.
I have checked the software version, and have the 2.3.5 version. I have tried to upgrade the phone, but was told it would cost me $350 to break my contract and $400 for the phone. Even with the extended warrenty. Really? I'm not trying to break the contract. I just want a phone that works the way it's supposed to.
I have tried removing the battery, reactiving/programming the phone, wiping all of my text messages and starting fresh, and removing the games/apps that were downloaded prior to this issue starting.
I can't find a way to PM you either AnthonyTa_VZW.
The PM function is a bit obscure.
Make sure you are logged in, click on the person's name to go to their profile.
Find the CREATE menu, then choose DIRECT MESSAGE
Like so many Fascinate owners I too am having issues; phone freezes, I don't receive some texts, shuts off for no apparent reason, won't go into sleep mode and takes a screen shot instead, and on and on. I am on my third Fascinate in a year and a half. What other conclusion could I come to but the phone is a cheap piece of junk. I've really had it with Verizon no-customer service. Guess I'm stuck with this thing until my contract ends, then I'll take my business elsewhere.
Dbcondit,
That is terrible that you are having so many Fascinate issues. I can definitely understand how after three phones you can be fed up with the device. I would love to explore what other options you have. Please DM your name and number and I can research your account and see what kind of replacement options you have. I look forward to resolving your issue. I hope this helps. Thanks.^SP
I cannot wait to leave Verizon. I loved them when I went to them from US Cellular but the Verizon people are extremely difficult to work with. I feel like that since I'm paying for the services that they should work. SOOOOOOOOO IRRITATING!
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