Samsung Fascinate: More and more problems!

[nikki100223]

I bought my Fascinate about 3 months ago, at first it was fine, but recently I have been having nothing but problems with it. Its constantly freezing, and I keep getting error messages that pop up whenever I try to use an app, which usually say "unexpected error" If I need to use my video camera, or take a regular picture I have to restart my phone, if I don't I get a message that says "cannot record video" and when I'm taking regular pictures the photos don't save, unless I shut my phone off before I use the camera. I've called Verizon several times regarding the problems I have been having, and all the say is take the battery out, wait a minute and it should be fine...Obviously its not fine, because I shouldn't have to constantly take the battery out!! Is anyone else having these problems??

[roachman55]

Not problems just opportunities ! I say they owe you another phone if it still keeps happening like you say. Talk to them on phone and go through the process of them trying to fix it and they will send you a replacement. I hate dealing with them in the stores

[Smokie11]

If you have added many apps. to your phone I would suggest removing all apps. that you added, remove battery 10 minutes not 1. If after this problem reoccurs phone is junk and should be replaced...in my humble opinion.

[EdW_VZW · Accepted solution]

Thanks for the feedback. We certainly want the issues resolved you been having with your device. If the suggestions provided are not resolving the issue, you can always request a warranty replacement option. A warranty replacement covers your device for one year from manufacture defects not related to physical or water damage, etc. The common trouble shooting steps were offered to address the concerns but go up from there to correct the matter up until replacing the device. We will be sending a message to the OP to inquire if the matter has been addressed with the device.

[nickjr]

Take it back and ask for a replacement

[sandystorm]

Just junk it and buy a new one of a different manufacture

[someyoungguy]

what do you have against the fascinate, did samsung personally do you wrong, did vzw do you wrong, I dont think so, they sold you a great samsung phone if you even have a fascinate, maybe it was sold under false pretense you would get froyo soon, like some people have complained of on here, when I got my phone I had no clue of what froyo was or was told I would get a os update till I joined forums, so I dont know why you would give the advice to junk it or buy a new one

[sandystorm]

---

someyoungguy wrote:
what do you have against the fascinate, did samsung personally do you wrong, did vzw do you wrong, I dont think so, they sold you a great samsung phone if you even have a fascinate, maybe it was sold under false pretense you would get froyo soon, like some people have complained of on here, when I got my phone I had no clue of what froyo was or was told I would get a os update till I joined forums, so I dont know why you would give the advice to junk it or buy a new one

---

Because I did say just junk it because if people want to costantly complain just get rid of it and research the next phone before buying then they shouldn't have a complaint. And young guy I am getting another brand as soon as it comes out because I dont trust Samsung anymore but trust Verizon

[sophie4402]

I would walk right into a verizon store and tell it to them like you're saying it here.  Unfortunately in this day and time you don't get anything if you don't get mean

[JessiJess]

I just bought this phone on Sunday and it has been doing the very same thing.  How did you fix the problem?

[AntonioC_VZW]

---

JessiJess wrote:

I just bought this phone on Sunday and it has been doing the very same thing.  How did you fix the problem?

---

I would recommend to do a soft reset first as this may resolve your concerns. If a soft reset does not resolve the issue, try a factory reset as this procedure would resolve most phone issues by bringing phone to original condition and removing any third party applications that interfere with the phone's performance. I have included links for instructions to a soft reset and a factory reset below.

Fascinate Soft Reset Instructions

Fascinate Factory Reset Instructions

If the above troubleshooting steps fail to resolve your concerns, please contact us to explore replacement options under your manufacturer's warranty policy. Please see details at the link below:

Warranty Replacement Program

[#12]

Hello Community Members:

I am updating as many Fascinate forums as I can with the following info:

The new software is out!  ED05 is being released starting today!  Please update your phone whenever possible.  Here's the link for for software update details.  

Here are some highlights:

• Improved to properly receive incoming calls.
• After sending a multi-recipient SMS message, single-recipient SMS messages will send correctly.
• SMS message reply is sent to the correct recipient.
• Google Books is now preloaded.

If you check for new software, and no new updates are available, please try again the following day. Thanks for your patience on this.