I have been loosely following the updates for the Galaxy Nexus on the other carriers. The last update from Verizon happened last September which was 4.1.1. Since then, the GSM variants have had the following updates: 4.1.2, 4.2, 4.2.1 and now 4.2.2 is rolling out. We Verizon customers are now 4 updates behind. Why is it so difficult for Verizon to keep up? Why can the other carriers slam out those Google updates on a timely basis where Verizon can't or won't? Why is it taking so long? Is it because the device is a Nexus?
I received an email response from Verizon Customer Service last week about this topic. In it, he asked me what is so great about 4.2.1. He also asked me if my phone was "crippled" by not having 4.2.1. Doesn't that sound like a company that loves the customer? NOT.
Which discussion was that response in? I checked your activity and not one of the discussions you started or responded to had an official Verizon Wireless Employee response in it. I would guess it was another customer user that wrote it.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
As I stated in the original post, the response was from Verizon Customer Service e-mail. It was not on this forum.
This quote is directly from Verizon Customer Service via e-mail:
"I trust that the lack of an update to 4.2.1 is not crippling your Galaxy Nexus."
Do you still have this email? If so, why not share it? Otherwise I call shens.
Please don't post the email on this community. It will end being removed because of the Terms of Service here.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Yes, I do have still have it.
Is there a moderator reading this? May I post the full email response from Verizon Customer Service regarding the Galaxy Nexus 4.2.1 update?
While I don't see the email posted here, it must have been removed. It did still show up in my email in it's entirety except for your name being edited out. Thank you for getting that out to me. Just goes to show how much Verizon is so heavy-handed with the update process. I clearly have some thinking to do. Is it worth it to me to keep my Unlimited data plan or jump ship to a different carrier. Right now, the unlimited data plan is the only thing that is keeping me with Verizon. If the plan goes, so do I...
Do what I am doing, buy a phone outright from the play store and find a decent MVNO. You'll save in the long run and won't have to worry about issues with wallet, bloatware, etc. Even buying out my contract this saves money!
How many of those MVNOs let you access a 4GLTE network?
What I do is screen capture the email on my phone, send it to gmail, open on my pc, download, and use ms paint to block out my email and personal info, then post it to the forum. As long as NO Personal info is shown it won't break TOS, I've done it before on other sites.
Also, why the heck was the vzw that emailed you so obtuse and negative towards you asking about updates? I emailed a vzw about the 4.1.1 JellyBean Update and when we were getting it because it was delayed, and he was awesome. He actually told me "unofficially" that there was a glitch in something and it would be delayed another week and told me when it would be out after that week and it actually came. I was shocked that it was true. I wished I had saved the email to email him back about the delay or End of the updates to our Nexus.
Everyone who buys a Nexus knows what a Nexus is and why we buy them. So we can have the latest innovation from Google to maximize the performance and multitasking and experience with our phones. Delaying updates is delaying innovation and our user experience. I too will leave vzw if the Motorola X phone isn't sold outright by Google and vzw tries to restrict it. I think vzw stops updating phones to make the people who want newer os to buy the new phone that has the new os, and they like to get away with doing the bare minimum with everything.
I am sorry. Although I can not find anything in the Verizon Terms of Service that it would violate, I can not post the e-mail sent to me by Verizon Customer Service.
I have been informed that ALL e-mails, no matter the source will be deleted from this community forum even though the Community Terms of Service do not support deleteing all email posts.
Once again Ann is spouting off about things that DO NOT CONCERN HER!!! Miss "I checked your activity". Get a life.
Ann is absolutely correct. The Verizon customer service response was in
an email to me, not on this forum. Ann is also correct that all reposts
on all e-mails will be deleted from this forum regardless of topic,
source, or factual content even though this policy is not in the
community terms of service.
On Feb 17, 2013 11:18 PM, "carseller0822" <community@verizonwireless.com>
Question, if we're not getting updates, is this preventing us from receiving security updates or is it mostly bug fixes and enhancements?
Wow, my phone just rebooted on it's own.
My phone hasn't done a spontaneous reboot since the 4.1.1 patch.
If your phone doesn't get an update, then you get NEITHER security or bug fixes. End of story. That is why I'm p.o.Ed about this utter nonsense. Remember if your phone is compromised it won't be VZW or their p.o.s. executive's bank account that'll be emptied... It'll be yours... And the don't give one whit about it.
Huh; so Microsoft, Oracle, and Adobe need to push security updates immediately; but this doesn't apply to Verizon? Wow, what a tangled web. The back story here must be epic between Samsung, Google, and Verizon...
Start a new topic or ask questions in the open forum.
