Spent 3 hours on the phone with Verizon support 4 weeks ago and was assured the problem would be fixed. Still is not fixed and unable to receive SMS texts on my WiFi tablet. Verizon will not allow Samsung messaging application to sync with the phone so forced to used Message Plus.
The A7 is a new tablet. If Verzion is forcing the use of Message Plus then it should be well supported.
Very Frustrated Verizon Customer
SaulS1, I apologize for the difficulties you are continuing to have with your tablet. We want to ensure we find a resolution for you. What exactly happens when you try to send/receive a text message? What messaging app are you using?
Many users are experiencing this issue. I get the feeling that Verizon is trying to ignore the issue. I was on another message group that was closed today. Moderator said "Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic." Yeah right.
It's important for your tablet to work properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note, so we can go into this in greater detail.
It's pretty simple get a Samsung A7 tablet and try scanning your Message+ QR code and you will discover your Message+ QR Reader doesn't work. That is the part of your app you need to fix. So send out a fix for Android.
We would love to further assist you with this issue! We will be sending you a Private Note, so we can continue.
Have not received any private email.
@jhanka1 wrote:Have not received any private email.
A Private Note/Message in this Forum will NOT come in an email. You might get an email alerting you have a Private Note, but you have to log in to the Forum, access your Profile and Select Messaging to see any Private Messages. If you have none then the agent did not send one or something went wrong with their process.
I got a new tablet and I am also trying to set up message+ to work with my phone. I try to scan and it acts like it is reading but... nothing. Yes I have adjusted the picture... zoomed out and in on the qr code. No results!
I am having the same problem. Would Verizon technical support please open a case with me to resolve this issue?
As a valued customer, your concerns are our concerns too. We'd be more than glad assist you with resolving the issue you're experiencing with not being able to scan the QR code for Messages Plus, when using your Samsung Glasy Tab A7. Can you tell us if you're receiving an error message notification during this process? - RobertC_VZW
No error message. Just acts like its scanning but then nothing happens.
Thanks for sharing that information, Kathycox916. What is the make and model of your cell phone? Is the software currently up to date? Please ensure the Message+ application is also up to date on both your cell phone, and new tablet.
KiaH_VZW
Just wanted to add my name to the growing list of frustrated Verizon customers that have paid money to this company and just want a straight answer as to why their concerns aren't being addressed. I'm having the same issue as all here and have read the first thread, at least till it was closed because too many people were having the same problem. I don't need a response or request for pm, the problem has been more than adequately relayed to you by others. An updated app though would be nice though.
I assume you read bv_barges post from 1/11/2021 first page of this thread? Did the link for the updated app from verizon not work for you?
Awesome. I had a little issue because I needed to clear cache and restart and then was able to download the file and execute. I tested and I can text but I am not able to make/receive calls? Is there a fix for this?
Kathy
@Kathycox916 wrote:Awesome. I had a little issue because I needed to clear cache and restart and then was able to download the file and execute. I tested and I can text but I am not able to make/receive calls? Is there a fix for this?
Kathy
Not sure about the inability to make/receive calls on your device using the Message+ app. Could be the Verizon app restricts it. There may be other threads relating to this question here or on a Samsung Forum.
jav6, thank you for your assistance. You can make and receive calls using the Verizon Messages (Message+) app on your Palm (connected device), tablet or compatible smartwatch over Wi-Fi without being connected to the Verizon Wireless network. What happens when you attempt to make a call?
Thank you for reaching out to us with your concern. Just to gain clarity, are you attempting to make a call with an app? With the Call & text on other devices feature, you can make and receive calls on your tablet as long as it's signed into the same Samsung account as your phone.
I contacted the Verizon Message Plus app contact (as provided in google play) and provided details of my Galaxy Tab A7 model SM-T500. The Message Plus app team provided an updated app that will read the QR code. I uninstalled the current Message Plus app on my tablet and installed using this link provided by Verizon Message Plus app team: "https://client.vzmlab.com/vzmand/instabug/VZMessages-7.1.1-15-user-release-signed.apk"
Start a new topic or ask questions in the open forum.
