When will Verizon support the Note 9 Duo? They already support the other Note 9 models, dual SIM iPhones, and LTE4 only phones. I am just looking to not have to carry 2 phones and do not understand why this phone is an issue for Verizon
I know what it’s like to carry 2 devices, Sp33dMan. It’s a juggling act to say the least. I’m interested to know more about the Samsung Note 9 Duo (SM-N9600). When you enter in your device’s IMEI into our Bring Your Own Device page what are your results?
https://www.verizonwireless.com/prospect/bring-your-own-device/#/
(For quickest results choose the black “I’m not with Verizon” box on that page.)
davidh_vzw,
The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network.
That is what I get.
I appreciate you clarifying this information for us, Sp33dMan. I understand this is important for you and I will submit your feedback. As the community stated, this device is not compatible with our network, and systematically we are not able to activate this device. We recommend checking our website for device compatibility in the future. https://www.verizonwireless.com/prospect/bring-your-own-device I hope this provides clarity.
GersonG_VZW
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The SM-N9600 model was manufactured by a Samsung with the hardware to operate on Chinese Mobile networks. It doesn’t have Volte technology hardware, nor access to LTE frequency bands 13 & 66 which Verizon’s network transmits. They could never support a device that isn’t capable of using their network. You can activate any device that was manufactured with compatible hardware technology however
deloused,
It does support all of the Verizon channels/bands, and does support voLTE:
http://phonedb.net/index.php?m=device&id=13891&c=samsung_sm-n9600_galaxy_note_9_special_edition_duos_td-lte_cn_512gb__samsung_crown
On Mon, Dec 24, 2018 at 11:10 AM deloused <forums@verizonwireless.com>
No, it does not. If you read the ‘Data Integrity’ section on the link you provided it states the attributes were preliminary, and they were last updated on 8/19.
I’d recommend using a more reputable site for device specifications with newer informatio like this one- Samsung Galaxy S9 SM-G9600 - Specs - Phone More
or, if you truly believe that it’s is compatible just put an active Verizon SIM in that model, and it will work if it was.
deloused,
The link you sent does not work.
On Mon, Dec 24, 2018 at 12:26 PM deloused <forums@verizonwireless.com>
Yes it does, community links will work when you’re logged in to the Verizon website and click on it from there, but they aren’t accessible via email
This is the comparison of the Note 9 sold by Verizon and the model I have.
The SN-N9600 actually supports even more bands, so what is the difference
other than Verizon needing to add the IMEI to their supported list?
https://www.phonemore.com/compare/phones/galaxy-note-9-sm-n9600-512gb-vs-galaxy-note-9-sm-n960u-512gb/8671548
On Mon, Dec 24, 2018 at 12:32 PM deloused <forums@verizonwireless.com>
Neither of the device models in that comparison link is the one you have if you bought it from Verizon. You’re comparing the SM-N9600 to the SM-960U, and Verizon sells neither of those model versions.
Samsung makes many model variants. If if you have the Note 9 sold by Verizon than you have one of the SM-960UZ devices.
Samsung Galaxy Note 9 SM-N960* Model Number Differences - TechWalls
Or the SM-N960U1 unlocked model.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's not on the compatible list. Verizon Certified Unlocked Android Smartphones
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hi, I have the same phone as OP's. With the Jun 2019 software update for N9600, the phone now supports Verizon. I can use an activated Verizon sim card in this phone and get voice, text and LTE data work. The things that doesn't work are activation (you need to activate the SIM card in a Verizon or supported device), VoLTE and Wifi Calling (with Verizon SIM). If you still can't get your phone work, maybe that's because IMEI is not in Verizon's system database, in this case just call Verizon and ask them to add the IMEI to their database.
Greatly appreciate seeing this response. I recently picked up the N9600 and popped my Verizon SIM in it. All works fine... texts, calls, data, everything. I talked to a support rep on the phone and she insisted that all would be good but that if I updated and the device gave me some issues to call them back and they can fix it.
Traded a Pixel 3XL for the 512Gb/8Gb model, definitely stoked.
Anthfack109 wrote: "Greatly appreciate seeing this response. I recently picked up the N9600 and popped my Verizon SIM in it. All works fine... texts, calls, data, everything. I talked to a support rep on the phone and she insisted that all would be good but that if I updated and the device gave me some issues to call them back and they can fix it."
The SM-N9600 is what I need but it is a Chinese phone.
1. Does the environment read in English?
2. Which firmware are you using?
3. Good world phone?
brian02
Wi-Fi calling not working makes sense. What doesn't make sense is that you VoLTE doesn't work because that is not network-dependent unless Verizon is using non-standard VoLTE and hasn't migrated yet.
I have the SM-N960U1, which is admittedly different, but it is NOT Verizon's firmware (because I blocked them), I don't have Wi-Fi calling, but I do have VoLTE. Moreover, if you don't have VoLTE, you have only until 12-31-20 to get it or you won't be on Verizon.
Install Network Cell Info Lite and go to the Device+SIM tab. That will tell the story.
We want to make sure that you get the support that you need. How exactly can we assist you?
GinaU_VZW
Start a new topic or ask questions in the open forum.
