Since update, car can't access text messages

x475aws
Newbie

My car (2013 Toyota Avalon Hybrid Limited) used to display text messages received by the Galaxy S4, and could retrieve previous messages.  Doesn't work since the update.  Un-pairing and re-pairing didn't help.

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vzw_customer_support
Customer Service Rep

x475aws,

We want you to be able to experience the convenience of viewing your text messages through your via your car. Does anything come up in your car when you try to view your text messages (i.e. error message)?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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x475aws
Newbie

First it says "Loading message list Please wait...", and then it says "Message list could not be loaded."

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vzw_customer_support
Customer Service Rep

x475aws,

This is strange! Do any other Bluetooth devices work with your phone? Toyota may be able to help with this. Please check out their Troubleshooting site here: http://www.toyota.com/connect/#

SarahO_VZW
Follow us on Twitter @VZWSupport

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x475aws
Newbie

Hi SarahO,

I'm afraid there's some confusion here.  The problem is with text messages, not voice.  The car was able to access text messages from the phone, until the phone was updated.  The car's software has not changed.  So the problem is with the phone, not the car.

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Ann154
Community Leader
Community Leader

Or the car software is no longer compatible with the OS. You should check with the dealer to verify it is up to date.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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x475aws
Newbie

It seems that KitKat added Bluetooth MAP support to Android.  Presumably Samsung used their own MAP implementation before, and are now relying on Android's.  The problem is that they don't work the same way.  No matter which is more correct protocol-wise, Samsung should ensure backward compatibility for the sake of their customers.  Or at the very least, the info on the update should have warned of Bluetooth MAP changes, supplied details on updates for affected vehicles (if updates are even available yet), and given the option of deferring the update indefinitely.

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lorisue7
Newbie

I am having the same problem and also have the 2013 avalon hybrid. Did you ever get a fix for this?

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vzw_customer_support
Customer Service Rep

lorisue7,

I am sorry to hear of the issues you are having connecting your Samsung Galaxy S4 to your Avalon. Are you able to connect other devices to your car bluetooth successfully? Have you had the opportunity to reach out to Toyota regarding the bluetooth connection?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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lorisue7
Newbie

I am able to connect it but prior to the update, whenever I received a text message, it would appear on my nav screen and by pushing a button the car would read the message to me. This is the feature that appears to have stopped working after the update. It is still connected via bluetooth and I am able to make and receive calls without a problem. Its not the car that is the problem, it appears to be the phone or Verizon wireless.

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rodebykr
Newbie

Hi.  I'm having the same trouble with my HTC DNA and 2013 Toyota Avalon Hybrid.  I've deleted & repaired my phone. My emails still display on the nav screen, and I can reply from the nav screen, and the phone still works, but the texts no longer appear on the screen. Any ideas?

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gabbiep
Newbie

I have a brand new 2014 Toyota Avalon. I owned it for exactly 1 month, just getting used to the new features and loving the text messaging read-back...only to be so disappointed after my Samsung Galaxy S3 updated the Android OS automatically and this feature is no longer working. I am really hating this.

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vzw_customer_support
Customer Service Rep

Hi gabbiep!

Sorry for any issues in syncing the messaging feature with your Avalon. It's so nice to be able to use those features and keep up while in your vehicle. Here's a link for the manufacturer of your vehicle to get this feature back: http://toyota.us/Wo9B6L

Thanks,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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gabbiep
Newbie

I was contacted by Verizon Wireless via email. It sent me to a Toyota link. I was skeptical and the link wasn't the exact thing. However, I poked around their forum and found a suggestion to clean up the messaging on the phone. So...I did just that and my text messaging on the NAV is working perfectly now!!! I'm guessing there is some sort of limit, but the car wasn't really upset about that until the update something was switched to alert it. So, I recommend deleting all those unimportant text messages that are just hanging out there on your phone (probably not a bad idea in general) and trying to receive a text while driving. It worked for me and I hope it works for you!

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danryan128
Newbie

It is now 2019, and Verizon still has not provided viable texting. Deleting previous text messages is not really an option.

Can anyone help?

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