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Software update issues

Stef5
Newbie
‎09-16-2013 12:37 PM

I try to update my software and it says "to check for software updates, go to settings, about device when service is available" I have service available and that is where I went. Any ideas??

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breezex
Specialist - Level 3
‎09-16-2013 12:57 PM

Did you touch "Software update" at the top of the "About device" screen?

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Stef5
Newbie
In response to breezex
‎09-16-2013 12:57 PM

Yes and that is the message I get.... "to check for software updates, go to settings, about device when service is available"

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Ann154
Community Leader
Community Leader
In response to Stef5
‎09-16-2013 01:10 PM

Are you connecting to a Verizon Wireless tower and have the cellular data connection turned on? In my experience, the phone needs to be on an active line and connected to the 3G/4G network to search for system updates.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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