1 Solution
There is static when playing music. But not when playing netflix or most games. Has this been heard of before?
Solved! Go to Correct Answer
I do appreciate everything you have done so far Dizsneyland. At this time I would recommend doing a full factory reset and not install any applications. Make sure that your information is backed up with Verizon http://spr.ly/6583B9m6U Cloud. Onc you have backed up your information than you can do a
http://spr.ly/6582B9m6I master reset. Keep us posted.
Static when playing music is never good, Dizsneyland. Since it is not happening on other applications it may be your music application. What application are you using to listen to music? Have you tried a different music app?Hav e you tried connecting it to Bluetooth?
AllisonC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have tried 3 different music apps. And with the headphones irs still there. Also on some games you can hear it.
Dizsneyland, we want for you to be able to enjoy the music you want to without anything interruption. Let’s dive more into this. When did the static start? To clarify, are you hearing the static from the headphones or from the speaker of the phone?
ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It started the first day I got the phone & activated. Which I believe was Sat. The static sound is thru the speakers & headphones
I'm having this same issue with my new S7. Static over the speaker and using headphones. I've tried two different music apps, so it's not an app issue. Was planning to take mine back today.
Isnt it so annoying!? Do you hear it on any games or when playing a movie? I dont
I don't hear it at all except during music. Not on Bluetooth or calls or movies or games. It's very annoying! I just got mine on Sunday so it's not even a week old.
I wonder if its happening to everyone that has the edge or just a few. Mines is only a week old. I wonder if I get another one would it be the same problem?
I don't know. I have the regular S7, though, not the edge 😞
Oh wow on both models?? Not cool
Dizsneyland, We hope that you would be happy with your purchase. We want to make sure we troubleshoot your device to get this resolved for you. Tell us what, if any troubleshooting steps you have taken.
TrinetteW_vzwFollow us on Twitter @VZWSupport if my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the same exact problem I hear static over speakers
This is crazy!
AggieLauren,
Congratulation on the new phone, but are saddened that you are these static issues. Since you have posted this, has anything changed? You mentioned that you were going to take the phone back. Had you visited one of our store locations to do that? If not, let’s get this resolved ASAP! Does it happen when you are listening to a video or on the web as well? Please turn the phone completely off & remove the SIM card with these steps http://vz.to/1UhLiTq. Please remove for 30 seconds, put back in, turn the phone on & test out the music. Please keep me posted on the outcome.
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the * Correct Answer * button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No I havent has a chance to get to a location. My schedule is kinda tight. This is annoying and on top of that I have to find time to 1 find a location that has this phone in stock. 2 waste my time on resolving an issue with a brand new phone. I turned off the phone, removed the SIM, replaced the SIM while phone was off. Still hear static
You can hear it on some game apps & some videos
Dizsneyland We want to make sure we get your device working as it should. Do you hear static when you are on a call? What about Bluetooth? Is this a new device?
Verizon, should I start my own thread to you about this?
No I dont hear static on a call or bluetooth. And yes this is a brand new s7 edge.
Dizsneyland, having a working phone, especially a new one, is an absolute must! Let’s get this figured out as we want you to enjoy your phone. I’d like to rule out as many factors as we can. Seeing that it’s only happening during music apps, let’s put the device in safe mode to see if that makes any difference in the static. Click here for the steps for safe mode. http://spr.ly/6580B918Q
Start a new topic or ask questions in the open forum.
