Is anyone else having issues with TEXT messages not sending?
I have had the same issue all morning. Either they aren't being delivered, or there is a huge gap between when I send, and the recipient receives it.
I know the importance of making sure your messages work! What messaging app are you using? Is the app up to date on the phone?
The issue has been resolved for over 24 hours now. I no longer need help, but again thank you. For the record, my app is up-to-date, but I already went over this with three different CS agents over the phone 2 days ago. My messaging is working just fine now.
GDNewsam, great to hear and appreciate your time. Thanks for choosing Verizon.
AlanS_VZW
I've had this issue all afternoon. Does anyone know if it's being addressed?
Apparently, Verizon doesn't check the community boards because the person I'm currently speaking to had no idea about this issue.
Hello it's been a few days since we've received this post. Are still having issues?
BARGLA73, we want to make sure your text messages are going through successfully. Allow us the opportunity to investigate. What is the Make/Model of your device? Which text message application are you using? Are all text messages impacted or only to certain individuals?
I have had the same problem today as well. Nothing is helping.
Cleared the cache and data. Reinstalled app, powered off and on a few times.
I've had the same issue since this morning as well. Texting works fine over 4G, but doesn't work over wifi. Hope this issue is acknowledged and resolved soon!
And thank you for that bit of information about text messaging working on 4G but not wifi. Again, the CS agent I'm speaking with had no clue. Don't know if we'll find a fix, but at least it's something to go on.
Hello OrangeJLo20! We're sorry to read that you're having trouble with your Text messages over Wi-Fi. We'd love to help you resolve this problem. Are you still having issues? Have you tried restarting your router?
As was stated earlier, this issue was resolved within 24 hours. It must have been a Verizon/Samsung issue as I made no changes to my phone.
Thank you!
Good morning, @OrangeJLo20! I wasn't just Samsung. I have a Samsung and a Google Pixel 3. Both were affected. It was a wifi issue.
I'm so happy to read that your services are working ok with your messages. I apologize that the question was asked again.
If you need any additional assistance, please do not hesitate to reach back out to us.
I texted with VW agent and they stated reports are being given to their engineering dept and they are working on it. That was at approx 9:30 EDT
Message from Verizon tonight. (We definitely understand the importance.
I do see that it is an on going issue and was reported to our Engineering team who are already working on it. However lets us try some troubleshooting steps and check if it is working.)
I had the same response from Verizon. They said they will notify us when it is fixed, but I am wondering how the heck they are going notify people? A mass email for the people that reported the issue?? smh - we pay too much money for things to not work properly. Just saying.
@stoll2212 - I agree. We pay way too much to have these issues. It's been working for hours, and still no notification from Verizon. Besides, how can we expect anything from them when they didn't know about the issue in the first place? People like me had to advise CS agents of the cause for issue. Just ridiculous.
@GDNewsam EXACTLY!!! 100%
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