The Menu key and the Back key

Samimi
Newbie

The Menu key and the back key no longer light up or work.  But the Home key is working fine.

Thank you in advance for any help.

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vzw_customer_support
Customer Service Rep

Hello Samimi,

We want to make sure your device is working to your expecations.  I actually have the same device and I have a great solotuion for this matter.  Please restart your device and also remove the battery.  Wait 1 minute before powering back on.  This will reset the device and resolve this matter.

WarrenM_VZWSupport
Follow us on Twitter @VZWSupport

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