After following the previous touch screen not working message, I reset the phone but still doesn't work. Could there be a screen lock? Or any other way for the touch screen to work?
Hi there Angelicness3011!
The touch screen responding correctly is pretty important for you to even use your phone! I'm sorry to learn you've been having issues with it. Let's review some options together!
You mentioned you reset the phone. Does this mean you removed the battery & put it back in? Or does this mean you able to complete an actual Hard Reset?
Instructions on a Hard Reset can be found here: http://bit.ly/Q00sJ9
Your information is generally backed up to Google or Backup Assistant and your SD Card. If possible, please sign in to double check.
If you're unable to hard reset and removing the battery doesn't resolve the concerns we may have to look in to replacement. Does your phone have any physical or liquid damage? How long have you had your phone? Do you have insurance?
I look forward to your responses!
Melissa_VZW
Please follow us on twitter @VZWSupport
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