I've recently started having trouble w/ the numerical key pad blinking out when trying to enter info such as bank acct, or even tech support today, brought up the keypad and tried to select #3 for technical support, it would blink out....worse than a computer game trying to tap the correct number at the right time. A few nights ago, I needed Roadside Assistance (love this service) as I had locked myself out of the car while at a ball game......the more upset i got the worse getting the selection entered in time....
Calling verizon tech support today, turning the numberical off and on again MIGHT BE A FIX, has anyone had this problem?
When I first got my Nexus, I couldn't call in to voicemail w/ speaker phone on....I kept getting wrong pasword message...learned later from Droid Forums, to turn off the speaker function to enter the numerical values, then turn the speaker back on. I don't think Nexus is interested in fixing this issue (which apparently doesn't involve all Nexus) but it sure did all the ones at Best Buy. Cyn
cynindesign,
Hello! Sorry to read that the keypad is giving you trouble! We need to get this fixed ASAP, especially since it hindered you from calling roadside assistance. Were you able to get this resolved when you called tech support? If not, I recommend two steps. First, would be running the phone in safe mode to see if an app is causing the issue. Second, if that is not successful, doing a hard reset on the phone. I will provide the steps below. Let us know if you need anything else.
Safe Mode:http://bit.ly/vW58PM
Hard Reset: http://bit.ly/swCYZF
Thank you!
Katie H
VZW Support
Follow us on Twitter @VZWSupport
I REALLY do not want to reset the phone to factory setting...I was unable to get to the safe mode during the reboot sequence. I held down the on/off butten untill the the Google logo showed, then released that and held down the volume down button....it didn't work, I kept getting the buzz letting me the volume is off and the flashing colorfull reboot images....it kept repeating the buzz the images the buzz the images....So I poped the battery out repeated the sequence and ignored it while reading about the safe mode, etc.....it went back to the Google logo and stayed there.
Katie, Samsung isn't aware of any safe mode for the Nexus....and I was not
able to achieve using the reboot and hold down the down volume button...
????? Cyn
cynindesign wrote:
Katie, Samsung isn't aware of any safe mode for the Nexus....and I was not
able to achieve using the reboot and hold down the down volume button...
????? Cyn
I was able to get into the Safe Mode for the Galaxy Nexus using the instructions in the link above. Power off the phone and then press the power button until the "Google" logo appears. Release the power button and then hold the volume down button until the Safe Mode is in the bottom left corner.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thank you so much, I used 2 hands this time & got it, I appreciate you replying that you could get in the safe mode.
OK, so now I'm here, how do I find troublesome apps that might be causing trouble?????
cynindesign wrote:
Thank you so much, I used 2 hands this time & got it, I appreciate you replying that you could get in the safe mode.
OK, so now I'm here, how do I find troublesome apps that might be causing trouble?????
You would use the dial pad as you would normally use it or how you were trying to use. If the problem doesn't repeat itself in safe mode then it was a third party app causing the conflict. If it does repeat the problem then, you might need to adjust some settings or get the phone possibly replaced.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
This is a problem but if you press the power button the pad will light back up.
I believe if I press the power button, it will disconnect the call....although I think there's a setting where I selected that option.
If the number pad comes back on, will it stay there?
cynindesign wrote:
I believe if I press the power button, it will disconnect the call....although I think there's a setting where I selected that option.
If the number pad comes back on, will it stay there?
Check the "Accessibility" section of the main phone settings for using the power button to disconnect the call option.
The proximity sensor can/will turn off the screen during a call if it is covered. Also the screen timeout will also shut off the screen.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
where is the proximity sensor located? BTW, my screen timeout is set to 10min.
Try changing that setting. I don't have it checked, and as I said, it brings back the screen. I don't know how long it stays on but it's long enough to figure out what you want to do next.
Thanks, I've unchecked it and will try it on tech supp at Verizon....geeeez I kept trying to select #3 for tech support option
Hi, I had this problem of the light blinking out when I was trying to put in bank passwords, etc. I found that if you lay the phone down FLAT, on a flat surface, not in your hand, not half way up to your face, etc....but LAY IT DOWN FLAT, preferably on a hard surface, like a desk or book or something, the light seems to stay on so that you can enter your passwords for your bank account.
In addition, in case you are also having THIS problem, I discovered early on that you have to MUTE the numerical keypad COMPLETELY in order to put in bank passwords, etc. or they won't take. The phone will dial a regular ten digit number, but once that happens, and you try to dial the bank checking account password for example, when the phone is anything but on complete MUTE KEY PAD, the microphone reverberates to the point that it doubles your password in a echo fashion and the bank won't take it. Example, your password is 1234 ....if you don't have the micraphone on MUTE, the password will be reverbed as 11 22 33 44 and then, of course, your bank won't take it. I saw this solution on another android forum.
All I wanted was a smart phone that worked.....I didn't want to move heaven and earth to figure out how to practically rebuild this darn thing to get it to work.
Strange I have held my Galaxy Nexus in my hand (although in a fairly flat position) to call my bank and entered in numbers and commands with the keypad without it being on mute.
I guess if it works that way for you, I don't know what is causing issues.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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