VZW Reps Lied to me about affects of update, deny problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My S3 has been affected by the low 4G signal too. Where I live and work are close to towers so I didn't notice it. I live in Phoenix and never drop out of 4G anywhere. I did some driving around and now find the phone constantly drops to 3G. The good thing is it will come back to 4G when I get near a tower.
So, I called VZW tech support, and I'm sure you can all guess what the rep said. "We have not heard of any issues at all regarding this update causing a problem with the S3." I told him about the online articles and forums and that their very own VZW Galaxy S3 forums are full of complaints, but he said no. I insisted there was a problem and he put me on hold multiple times to talk to other techs. He transferred me to a higher level, maybe level 2 support. This person also started off saying they had no problems. After a while I could hear through her lies as she started asking me questions and she knew exactly what to ask about what was happening. Then, I guess not even caring that she lied to me, she said everyone who has had this problem has been corrected with a factory reset. I told her that is not what is being posted on the forums and she insisted I do the reset. Told her no, that I was busy at work and would do it later. Of course I'm not going to.
The issue here is that the 2 things I hate both happened. One, they lied and didn't seem to even care about the fact they were exposed. Second, they think everyone else is stupid. I absolutely can't stand it when they think we're stupid and they can lie and we won't know it. I don't have the time now, but later this week when I do I'm going to call and demand a partial refund due to lack of reliable 4G data I am paying for.
