Verizon Caller ID Overwriting "Update Existing Contact"

[anonanon]

When trying to merely, "Update Existing Contact," from a recent caller in the call log, the Verizon Caller ID is overwriting the existing contact name, with the incorrect Caller ID name, even if it's, "UNKNOWN;" which defeats the entire purpose of choosing, "Update Existing Contact."

This forces the user to manually delete the incorrect Caller-ID name; for example: "UNKNOWN NAME," line by line, and then re-insert the entire correct existing contact name, manually.

Please help. (RE: S10)

[vzw_customer_support]

Anonanon, I can understand your concerns regarding the Caller ID being overwritten. Are you referring to the Call Filter App? What model phone do you have? AlbertoR_VZW

[anonanon]

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@vzw_customer_support wrote:

Anonanon, I can understand your concerns regarding the Caller ID being overwritten. Are you referring to the Call Filter App? What model phone do you have? AlbertoR_VZW

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Yes, I paid for the Call Filter Plus feature, with the S10, and the Verizon caller ID is conflicting with - and wholly undermining - the phone's, "Update Existing Contact," functionality.

The only time that Verizon's caller ID should be imported to contacts, is if the user specifically chooses to create a new contact. In fact, there should probably be an additional option, that clarifies whether the new contact will import Verizon's caller ID, or just be entered manually from scratch... so that users aren't stuck deleting incorrect caller ID information, line by line, multiple times, each and every time they add or update a contact.

But, choosing, "Update Existing Contact," should never be interfered with by Verizon's caller ID, because the entire point of Updating an Existing Contact from the call log, is because Verizon's caller ID is incorrect, or missing, in the first place; and the user is merely trying to ensure that known phone numbers are placed under their correct contact names -- from contacts that already exist.

Please initiate a bug report with your IT department, so that this functionality can be restored.

[anonanon]

This bug still exists. Did anyone try to address it?

[vzw_customer_support]

We'll get to the bottom of this. Just to make sure we're on the same page, please describe the exact issues you're having.

[anonanon]

"Update existing contact" is not working, because the "Verizon Call Filter" is instead importing its own caller name.

So, the user then must delete Verizon's imported name, and recall the existing contact name, and re-enter the existing contact name all over again... which naturally defeats the entire purpose of "Update existing contact."

[vzw_customer_support]

Thanks for the clarification, anonanon. Is the Call Filter app update to date and is the phone operating system up date as well? Here's how to look for and install an operating system update if available: http://spr.ly/6604GFRXC

Here's how to check for an app update: http://spr.ly/6605GFRXh

-RSM

[anonanon]

Yes, everything is up to date.

[anonanon]

So, just to clarify, this issue is happening when selecting a phone number in the "Recents" log, to, "Add to Contacts;" and then to, "Update existing contact."

If Verizon has its own Caller ID for a number in the log, it conflicts with the user's, "Update existing contact," process, by instead overwriting the existing contact name with the Verizon Caller ID name.

"Update existing contact," only works when Verizon does not attach a Caller ID to the "Recents" log.

[vzw_customer_support]

Thanks for that additional detail, anonanon. When going through the recents log of my S10+, I am able to update the existing contact without issue (and I do use Call Filter+). Accordingly, we'd need to report your specific device ID for this matter since it's not appearing as a known issue via our product forums. We have sent you a private message in order to obtain additional details. 

[anonanon]

Are you updating existing contacts with numbers in the call log that have a different Verizon NAME ID attached?

[vzw_customer_support]

Great questions. The call log reflect your contact name as you saved on your device. Also, in this thread, I will send you a new Private Note.

[anonanon]

You must first understand how the call log works in order to address this issue.

Either a number is saved in your phone, or it's not.

If it's not saved in your phone, the only way a number has a name in the call log is from Verizon Caller NAME ID.

That's the crux of the issue here. 

When the NAME ID is not the same as what it should be, the user cannot simply Update Existing Contact. The NAME ID is trying to create a new contact, or overwrite the contact name that's already stored, which doesn't yet include the number Verizon has identified.

[anonanon]

I received that private message but I cannot login to that link. I got locked out. There has to be another way, because the system is not accepting my Verizon pin. I updated my pin, and it's still not taking. So, I don't know what pin it's looking for.

[vzw_customer_support]

I am sorry for the hassle this has caused. I would suggest clearing the cache and data in the Contacts app to clear any possible corruptions that may be occuring. Please go to Settings > Apps> Contacts>  Storage> Select Clear Cache and Clear Data.

YaleK_VZW