Verizon Please be honest
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Okay, so I'm gone thru one replacement after the first update : phone just went crazy, popups left and right and couldn't even make a call or text. So now we get 2.2, which was supposed to be better and now we got ED05 which I believe we all were hoping for would have included the fix for the battery situation. So here I am with a phone that I barely use and last only 20-24 hours tops with a charge, Drains the battery with maybe 2 minutes worth of being on the internet. reason I chose this phone over the HTC was because of the battery issues, but alas, I probably would have been better off.
Just so you know, prior to 2.2, I could go for a week of charge while constantly using my phone. I did try the hard reset, revert it back to factory removing all of the apps that I had, installing one by one to make sure I didn't have a rough app. Killing apps left and right and killing services that I don't need (Skype). I don't even want to talk about the drain when using Maps or Internet.
So seriously Verizon, when can we see a fix for the battery issue, cause it really sucks that I have to walk around every day with a charger because I never know when my phone is going to die. And I have 3 lines on my account and 2 are a few days from being able to upgrade their phones.
So are we going to get a fix for this or have we just been left out to die. this is just getting ridiculous.. And please don't say get a bigger battery.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The battery life varies by phone
I am on ED05 and get 5 day's
My last replacement was a NIB not a CPO
I think with the fascinate when you get a CPO it should read OPP Instead of CPO (They should Change the Name)
Other People's Problem's
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
See that's the problem. Is it a Manufacturer issue, is it Verizon, and/or was it bad batch of phones.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't know why I come visit this forum, all it ever does is make me angry.... having said that, I'm fairly certain that since these problems have been issues for the better part of 2011, it's highly unlikely that they will ever be solved completely. Too many different builds on the Fascinate make me think that what fixes one phone breaks another.
What Verizon SHOULD do is to offer all Fascinate owners early upgrades. How is that not a WIN-WIN? I don't want the remaining two types of phones that Verizon is offering "some" users. I want to be able to choose my phone and I'm not opposed to paying the same thing I would pay if my renewal date was today.
Oh yeah, all three of my family members with Fascinates have not gotten texts that we know were sent this morning.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have said this all along, why can't Verizon step up to the plate and allow any current fascinate user who so desires to one time update a phone of their choice at update prices. I see it would be a win - win situation for Verizon and their customers. What is the big deal for them to make us wait until our contract is up for renewal and then offer us the update package, many of us then will look to other avenues for their wireless services.
tawest64 wrote:I don't know why I come visit this forum, all it ever does is make me angry.... having said that, I'm fairly certain that since these problems have been issues for the better part of 2011, it's highly unlikely that they will ever be solved completely. Too many different builds on the Fascinate make me think that what fixes one phone breaks another.
What Verizon SHOULD do is to offer all Fascinate owners early upgrades. How is that not a WIN-WIN? I don't want the remaining two types of phones that Verizon is offering "some" users. I want to be able to choose my phone and I'm not opposed to paying the same thing I would pay if my renewal date was today.
Oh yeah, all three of my family members with Fascinates have not gotten texts that we know were sent this morning.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well, I'm on my fourth (yes, 4th) Fascinate, and I got the initial one not quite a year ago. I'm very unhappy with this phone and unhappy with Verizon's options to change phones. The one I have now is already starting to act weird (shuts itself off for no apparent reason, locks up for no apparent reason, can't get access to the server in areas with good reception, takes forever to load driving directions, etc.). I thought Android was the way to go, but I'm sure rethinking the IPhone when it comes out. I have tons of friends with iPhones, and theirs work so much better than mine sitting in side-by-side comparisons.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Why can't Verizon just step up to the plate and make us happy.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
beymapwrd wrote:Okay, so I'm gone thru one replacement after the first update : phone just went crazy, popups left and right and couldn't even make a call or text. So now we get 2.2, which was supposed to be better and now we got ED05 which I believe we all were hoping for would have included the fix for the battery situation. So here I am with a phone that I barely use and last only 20-24 hours tops with a charge, Drains the battery with maybe 2 minutes worth of being on the internet. reason I chose this phone over the HTC was because of the battery issues, but alas, I probably would have been better off.
Just so you know, prior to 2.2, I could go for a week of charge while constantly using my phone. I did try the hard reset, revert it back to factory removing all of the apps that I had, installing one by one to make sure I didn't have a rough app. Killing apps left and right and killing services that I don't need (Skype). I don't even want to talk about the drain when using Maps or Internet.
So seriously Verizon, when can we see a fix for the battery issue, cause it really sucks that I have to walk around every day with a charger because I never know when my phone is going to die. And I have 3 lines on my account and 2 are a few days from being able to upgrade their phones.
So are we going to get a fix for this or have we just been left out to die. this is just getting ridiculous.. And please don't say get a bigger battery.
Thanks to the Community for all the feedback and suggestions!
I actually have the same model device (Samsung Fascinate) and do understand your frustrations with all the issues it's having!
I would first like to acknowledge that both Verizon Wireless and Samsung are aware of the issues with the Fascinate, and are working diligently to provide our customers a permanent and sure fix, as soon as possible. No dates as to when, but it is definitely in the works. I promise to keep you and the Community posted with any new information!
Thank you, again, for your patience and for being a part of the Verizon Wireless Family!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Appreciate it, but going from a week or more with 2.1 to averaging maybe 48 hrs on 2.2.2, doesn't really sound appealing to me anymore. If I would have known that back in July I could have swapped out to a different phone, I would have.
So answer me this, what is the number of users it take for either Verizon or Samsung to realize that there's a problem, before admitting there's a big issue and address it? One thing is to say it and another is to actually act upon it..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still no word on the battery, now I'm dropping calls, Seriously what's next?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Although I have experienced many of the issues brought up by other customers. The reduced battery life since the 2.2 froyo update has been the most troublesome for me. I have read through many posts and have tried all of the suggestions without success. Verizon support has been diligent with trying to fix the issue. Although I don't believe they have been honest as the title of this thread suggests. I'm not one to complain but this battery issue constantly leaving me without use of a phone changes my temperament. It has been very frustrating to say the least. I have been taken through Verizons support department several times without any success at solving the issue. I have been told by both support personnel and in-store employees that a fix is coming. I have also been told that the problem was fixed. Which one is it? This is where I see there is some dishonesty on their part. If the issue has been fixed why are we still experiencing the same problems with this phone ?
I have been through the whole works with customer support (phone resets, battery saving tips, software updates, etc). I have had the phone replaced with a CLNR device. No changes whatsoever. Customer supports last attempt to fix the issue is replacing the battery. Can you believe that? Now one would think that if the phone was not defective as Verizon leads us to believe, that would have been the first thing to try - replace the battery - doh ! This is where I am at now with customer support. A new battery is on the way. From all the posts that I have read I don't believe this is going to solve the problem. The end of the warranty period is coming up soon. Makes me wonder if they are just dragging this out till the warranty ends. I hope not, as I have been very patient with Verizons support services.
My thoughts on what may be causing the battery life to drain since the froyo 2.2 update. I understand there are many factors causing poor battery life and is dependent upon the way each person uses their phone. In my case it's screen brightness and the touch buttons that drain the battery. The battery statistics indicate the screen is what drains the battery on my phone. Verizon, please don't ask me what the screen brightness setting is on my phone (this has been answered countless times and is not the issue). The screen when at it's lowest setting is BRIGHT (autobrightness off). Try reading a kindle book in the dark and you will see my point. Even worse, the touch buttons are like mini flashlights aimed at your eyes. I have to keep my hand over the buttons as the amount of light output compared to the screen makes it difficult to read. There are apps that help alleviate some of these issues (screen filter...) but nothing is 100%.
Verizon - What is the solution to these problems for those that have tried all suggestions ? What are our options ? Keep in mind, we shouldn't be expected to try the same thing over and over again. Just be honest.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi VZW_Consumer,
I understand your frustration in this matter completely.
I want you to know I have reviewed my references, and I would like to let you know that battery performance issues are still under investigation for the Fascinate with Samsung and our Product Support Team; A Maintenance Release is expected soon to address these issues. When this becomes available, we will let you all know.
Thank you!
