1 Solution
There was another thread about this but it was closed out without a solution.
I have been on android and Verizon a long......Time.
Never have seen this. The last month or so when a call comes in and someone leaves a voicemail, I get no number by the voicemail icon. Yes the notification badge setting is on.
Also when I open the Verizon app the voicemail is not there until I manually go into the menu and hit refresh. Then it shows up.
I am on the free version of voicemail.
This is NEW behavior. U sure if android update or voicemail app update. On Note 20 ultra
Any assistance appreciated. Please no scripted response. I already called support. Solution? Turn off wifi...no...doesn't help.
Thanks.
Solved! Go to Correct Answer
TRY THIS.
Go to Settings-Apps-Voicemail, scroll down to Battery. Turn on UNRESTRICTED. E-Mail, Text and Phone are all unrestricted. The other settings, Optimized, Restricted, etc. are for battery useage. IMHO, I think the VM app button "goes to sleep" after a bit and probably is supposed to "wake up" when a VM comes in but it isn't.
I made all the suggested changes and nothing worked for mo0re than a day. I made this one change and by the tome I closed the Settings App and went to my home page I had notifications of VMs and when I clicked on the app button they immediately popped up.
Hello, BJBBJB. We know how important it is for your visual voicemail app to work correctly. We are sending you a Private Note to assist you further with the issue you are experiencing.
*Cassie
I also am not getting my voicemails unless I manually refresh in the app. May I get assistance too regarding this issue.
Might be helpful to have Verizon to post a solution too.
Hello JeJorMa! We're sorry to read that you're having trouble with your voicemail app, and we'd love to help. Please reply to our private note to get started. ~Aaron
Can Verizon post a solution please?
We'll be more than happy to troubleshoot. To clarify, what make and model device do you have? What changes (updates, etc.) have you made to the device prior to this issue?
-Corey
Please review this thread from the beginning. I still have the Note20 Ultra. No changes other than required updates. It is a bit disappointing that there is no verified, "will fix it" solution after almost a year....
I spent so much time with support last time, was hopeful not to.
Let me know.
Thanks
Thanks for the additional information. We would like to take a closer look at this matter, please send us a Private Note at your earliest convenience to better assist.
~Vic
Same issue! Voicemail does not automatically refresh despite trying all the fixes. Verizon, this is a problem!! Please solve!
Hey, emsicles. Thanks for reaching out about your Voicemail concerns. We're here to help! How long have you been having issues with your Voicemail not refreshing?
*Haley
I am having the same issue. I have to work with my phone in airplane mode. When I take my phone out of airplane mode, there is no notifications. About eight times a day I have to go into the app and manually refresh to get any notification or messages.
Were you ever able to find a solution to this? It only works correctly if I run the phone in safe mode, but that defeats the whole purpose of a smartphone.
Hello, Kiditsmaug. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.
*Cassie
Hello, I seem to have the same problem. A coupe of months ago I bought an unlocked phone Samsung S22 from Best Buy's Verizon counter. Apparently people leave me VMs when the phone is off and the VMs don't appear as Notifications even after I open the Voicemail app. The phone does give me a notification if the phone is turned on at the time of the call.
If I turn the phone on and open the VM app and refresh it does show the messages for that previous time that the phone was off, however, if I don't remember to go into the app and refresh it seems that the VM disappears.
I think that this may have only started happening a couple of weeks ago.
Verizon, we have been your customer for a long time now, can you please help?
Thank you for verifying your account. To complete account verification, may I have your first and last name.
*Cassie
Hope you got this working. When I had the issue I tried so many things I am not 100% sure what finally worked. I believe I ended up uninstalling and or deleting cache or data. I then remember the voice-mail resetting up, pulling down the messages that were there which were the same as the uninstall....then from then on voice-mail refreshed automatically, I got notifications and the number icon badge count.
Great, I'm glad it worked for you. I had three days of communications with dozens of Private Messages and Messaging with ineffectual "fixes", some of which were repeated, and a final instruction to do a factory reset with their usual assurance that they really want to help me. With little confidence that Verizon knows how to resolve this I will probably just live with this poor technology as, unfortunately, they're being paid to wander around their system and I'm not!
That's a bummer. I definitely did NOT do a factory reset. For my Note 20 Ultra one of the items I mentioned worked. I am sure they already had you do all that though..
@BJBBJB wrote:Hope you got this working. When I had the issue I tried so many things I am not 100% sure what finally worked. I believe I ended up uninstalling and or deleting cache or data. I then remember the voice-mail resetting up, pulling down the messages that were there which were the same as the uninstall....then from then on voice-mail refreshed automatically, I got notifications and the number icon badge count.
I confirmed that Clearing Data for the Voicemail App and then re-running through setup resolved the problem for me. No voicemails were lost, as they are stored w/Verizon. Both notifications and App Badge now sync correctly, and Refresh is no longer needed.
Is there a real fix for this yet? I've restarted the phone and cleared the cache. I don't particularly want to delete data but I could back it up and try it guess. It's happing for a lll 3 members of our family. Voice mail is important, I don't understand how Verizon could mess it up so bad where you have to manually refresh your voicemail every time you think someone could've left one. That's ridiculous...
We always want you to have full access to your services, and we can gladly provide any support you need. We will be creating a Private Note to further assist you, please be on the lookout for it!
*Michael
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