Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....
I have a free bill payment service thru my credit union that I will now use, I use to pay online before it was due, now that will change. They will regret doing this if enough customers start paying them late instead of ahead of time like I did.
I seen this coming because all companies are charging the customer to cover the fees that they pay for the option to offer this service, this isn't really out of the normal but I feel your pain, the nickel and diming does get a bit irritating at times...
I pay online almost all my bills, Verizon is the ONLY company I do business with that charges extra to pay online. I pay all my utilities, loans, insurance and medical bills online, NOBODY charges extra, again NOBODY except Verizon, I hope people will start paying them just late enough not to incur late fees instead of ahead of time. If done properly this will cost them a few million per year.
Smokie11 wrote:I pay online almost all my bills, Verizon is the ONLY company I do business with that charges extra to pay online. I pay all my utilities, loans, insurance and medical bills online, NOBODY charges extra, again NOBODY except Verizon, I hope people will start paying them just late enough not to incur late fees instead of ahead of time. If done properly this will cost them a few million per year.
I was going to start taking my bill into the store and paying them with pennies, nickels, and dimes, making them count out $300+ every month.
Verizon is discriminating on the bill pay online.If Verizon charges for one they should charge all.I plan on taking my buisness and everyone in my plan as well as in my family group to a different phone carrier.I will not sign up for auto bill pay for I do not get paid on the same days every month and I will not be charged for funds not avialable on the due date.I will not give control of my money to any buisness I do buisness with other than the bank.When we make our move, I'll be taking roughly $1500.00 a month in buisness to another carrierthat does not penalize it's valued customers on their pay methods.All Verizon cares about is themselves not their customers that keep them in buisness.
I love it! Now if you can only get a few thousand others to do the same! Could you imagine?!
Wildman wrote:I seen this coming because all companies are charging the customer to cover the fees that they pay for the option to offer this service, this isn't really out of the normal but I feel your pain, the nickel and diming does get a bit irritating at times...
Wildman, name me 3 companies that will charge you to make a payment online?
First thing everyone ought to do is change back to paper billing. Let Verizon pay for the paper and the stamps to send out bills instead of them sending the bills out electronically. You can still pay your bill with "bill pay" online so it costs you nothing extra. The only one ending up paying more will be Verizon for this stupid attempt to *&$# their customers. Ask Bank of America what happened when people got outraged enough to do something. Verizon.....Can you hear us now???
You are very wrong. This is very much outside the norm. I have never heard of any company charging for making a payment online. Through an agent yes. Online never. This is ridiculous.
This response system is wack.
I have been a long time customer despite the fact that this company is more expensive than any others. But the disrespect shown to your customers by applying this fee, is incomprehensible. When my contract is up, I will be leaving to take my business where I feel more appreciated.
Verizon will be sorry they tried this. Remember what happened to Netflix, they are hurting after changing the way they charged customers thinking they would just roll over and take it.
Well I won't, my contract ends this month and if this stupid idea isn't rescinded, I'm history.
The best way to wake Verizon up is with our feet.
There is always Republic Wireless $19.00/ month, unlimited everything no contract.
republicwireless.com
This is totally unfair. Why offer online payment service and then charge a 2 dollar service FEE.. I might just switch to Straight Talk.
Just heard on the news that Verizon will start charging a $2 fee to pay bills online or by phone. I DO NOT want to pay an extra fee for paying online. You charge enough that I shouldn't have to pay an extra $2. I have already made a post on my facebook page about this and plan on having all of my friends make their feelings about this issue known to you as well. Extremely disappointed with the direction this company is headed and the cheap tactics being employed in these trying financial times.
This fee is plain wrong. Customers sign up for a contract and on top of the regular charges there are a ton of 911, state, and federal taxes charged, and now Verizon wants to charge $2 a month to it's loyal customers for the convenience of paying our bill without using a check and/or visiting a store. Surely it's more cost effective to process the payments electronically than to pay someone to process a truckload of checks every month. I've been a customer for over 10 years and I will NEVER pay $24 a year for the convenience of paying my bill online. I do not like autopay because I don't feel I have control, but yet every month I set up a payment....what is wrong with that? Unfortunately I just renewed a contract on 1 out of the 3 phones we have with Verizon. If this fee happens, the other 2 phones' contracts that expire in the next 6 months will be dropped.
Way to go Verizon....
I agree that the new fee is highway robbery. Verizon can plan on me paying my bill from now on by snail mail... or maybe I will actually go to the store and waste their time.
My husband and I have been with this company for I think going on 8 years now and I have NEVER had a bad thing to say about them, at least until now. This $2 fee is outrageous, they are going to charge us to use the cheaper/faster options of payment for them. Well I will either be sending them a nice slow check in the mail or going to the store and taking up ten minutes of someone's time while they wait for me to fill the check out and hand it to them. I refuse to sign up for auto bill pay, my checks are not always the same every month I have to juggle my money around, with online pill pay I just paid it and they got there money usually a week or so before it is due. I also don't like the idea of a company being able to dip into my checking account. God forbid something go wonky in their billing system and they double charge me or something like that and then I would have to pay the fees from my bank for their mistake. Anyway if I didn't have almost two years left on my contract I would seriously consider going to another provider. I cannot afford the hundreds of dollars in ETF so that isn't happening.
Nice rip off verizon! I was going paperless now I won't be so enviromentally friendly. So I can drive and waste gas and emisions to pay my bill. I have always paid on time, never once late!! And this is how you pay me back! I left bank of america because of fees, I might start looking for at other carriers. At least kiss me before you screw me!
I will start paying my bill with cash. I will take my bill in penny's to their store.
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