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Videos stay in pending mode and rarely send

AEisele
Newbie
‎08-07-2011 09:29 PM

My phone will not send videos, even when they are limited for MMS. I first noticed this problem a couple weeks ago and have since tried EVERYTHING. Turning phone off, soft reset, *228, factory reset, and now have a replacement phone. Only problem is this one does it too! I will take a limited for MMS video send it and it will stay in pending status forever. If it does send (which is rare) it takes over an HOUR to do so. It is getting really annoying and I haven't been able to find a fix. Anyone else having this issue and how can I fix it?! 

 

Thanks!

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Wildman
Legend
‎08-07-2011 09:36 PM

No disrespect but you do realize you are sending wireless from a mobile device, since you are not on a desktop and using a broadband hard line I don't get what you are expecting? 

 

They limit the MMS size because sending large files this way has to many chances of sending corrupt data or images because of weak signal or dropped signal all together when driving or moving..

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AEisele
Newbie
In response to Wildman
‎08-07-2011 11:49 PM

I'm not trying to send large files, I am fine with the limit for MMS size, my problem is that they no longer send, they stay in pending state for over an hour (or more) and some never send. I didn't used to have the problem with the same size of file, which is why I was looking for a solution. I am not expecting my phone to send large files like I could on a desktop/laptop but I do expect it to send videos limited for MMS as it should be able to. 

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Wildman
Legend
In response to AEisele
‎08-08-2011 12:08 AM

Sorry I misunderstood the post...  I apologize for the mistake..

 

Have you checked your power manager settings?  Also about how large is files because mms size allowed is rather small...

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AEisele
Newbie
In response to Wildman
‎08-08-2011 12:17 AM

It's alright, this issue is just very frustrating. And after I got the new phone it worked fine for two different cantacts until a couple days later. Anyways, what in the power manager should I be looking at? I don't think I've changed any settings. And the file size is 1150K, the most it will allow for. I always select "limit for MMS" when in the camera mode so it automatically stops when that has been reached, then I "share" through messaging, only it doesn't send... If I go in through my messages, compose a new message and select attachment then capture video it is also 1150K and stops when it is reached. Neither way of attaching works and they stay pending for hours at a time or never send at all. 

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Wildman
Legend
In response to AEisele
‎08-08-2011 12:36 AM

I am unsure where this option is on the Fascinate but Android commonly has a power manager that will change data, wifi and backlight to conserve power but if you don't recall changing this it might not be your case.  Are you using any apps like Juice Defender because it has the option to disable data connection automatically?

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AEisele
Newbie
In response to Wildman
‎08-08-2011 12:45 AM

Ah, yeah I haven't changed any of those settings. I can recieve videos just fine, I just got one earlier. And as for apps, I don't have many (because I just got a replacement phone and have only added back the ones I use), and none are called Juice Defender. I'm not sure what the heck it could be if I can get pictures and videos just fine and as far as I know I can send pictures no problem. It's videos BOTH phones have had issues with. 

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Wildman
Legend
In response to AEisele
‎08-08-2011 01:00 AM

I am drawing a blank.... The only thing I can think is maybe its something with the network in your area, I also realize that different devices have different size restructions but you are having issues with using the same device...

 

A strange one indeed..

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AEisele
Newbie
In response to Wildman
‎08-08-2011 01:08 AM

Exactly. It's weird. And I could send videos before in the same place and all that. It's driving me crazy. I may call in and ask for another phone since this one didn't fix the issue I had. 

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Wildman
Legend
In response to AEisele
‎08-08-2011 01:15 AM

Sounds like a ideal to consider....   Hope you find a solution..

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nickjr
Contributor - Level 3
In response to AEisele
‎08-08-2011 02:45 PM
AEisele wrote:

Ah, yeah I haven't changed any of those settings. I can recieve videos just fine, I just got one earlier. And as for apps, I don't have many (because I just got a replacement phone and have only added back the ones I use), and none are called Juice Defender. I'm not sure what the heck it could be if I can get pictures and videos just fine and as far as I know I can send pictures no problem. It's videos BOTH phones have had issues with. 

One of your programs running in the background is causing your problem, I can't think of of it now but it has been posted in this forum before. It has to do with battery management
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AEisele
Newbie
In response to nickjr
‎08-08-2011 03:00 PM

Really? That's the first I've heard. I know you said you don't remember but do you have sort of an idea of what it might be? I would really like to fix this issue. 

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AEisele
Newbie
In response to AEisele
‎08-08-2011 04:22 PM

So I went in and force closed a bunch of stuff, don't know what any of it was... but I then sent a video and it sent within a minute. Not sure what I did or whether or not I'll have to keep going in and force closing things (I really hope not, because it should really just do it since none of the force closes were apps I had downloaded, they were ones that were on the phone) but we'll see how this works. And I'll let you know if it keeps working.

 

Thanks for the help. :smileyhappy:

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AEisele
Newbie
In response to AEisele
‎08-08-2011 05:25 PM

It worked once. I spoke too soon. I sent a video it went fine, took another one about a half hour later and it is still pending a half hour after I sent it. Dang it! I thought I had the solution....

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nickjr
Contributor - Level 3
In response to AEisele
‎08-08-2011 09:20 PM
AEisele wrote:

Really? That's the first I've heard. I know you said you don't remember but do you have sort of an idea of what it might be? I would really like to fix this issue. 

The program is Juice Defender
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AEisele
Newbie
In response to nickjr
‎08-08-2011 09:24 PM

Yeah, I don't have that. So that can't be the issue. Dang it.

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ozone521
Newbie
In response to AEisele
‎08-09-2011 01:20 AM

It could be an anti-virus app if you installed one of those.

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AEisele
Newbie
In response to ozone521
‎08-09-2011 02:01 AM

Nope, don't have any of those installed either. 

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nickjr
Contributor - Level 3
In response to AEisele
‎08-09-2011 03:35 PM
AEisele wrote:

Nope, don't have any of those installed either. 

Think back when this problem began and see which apps you might have installed that is causing this conflict
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AEisele
Newbie
In response to nickjr
‎08-09-2011 03:42 PM

I only have 7 apps downloaded and all of them have been on the phone before and after it started but I will uninstall each and see how that goes... 

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TamaraH_VZW
Verizon Employee
In response to AEisele
‎08-15-2011 07:15 PM

Community,

 

I know exactly what you are experiencing because, I too, have the Fascinate and haven't been able to send any video messages to anyone for quite some time. When I do attempt to send a video MMS, I get an error

 

Message size limit reached. Unable to attach file. File size too large.

 


Please try these steps:

Go to the Camera application, select the settings icon, Press the tool icon, and hit Reset on the second page. If this does not resolve the issue, go to menu, settings, applications, Manage Applications, Select ALL, locate the Camera application and select Force Stop.  

 

Once you have done those steps, try to take another video and send. I am interested to know whether or not it will work for you.

I myself gave up trying to send video messages, but since I see you all are having problems as well, I will be sending our findings over to Samsung to see how we can again share video messages.

 

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