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Weird problems since ED05

kalnel
Newbie
‎08-09-2011 11:25 PM

My phone has been getting worse and worse in the past week or so since ED05 came out.  I wasn't having any problems with calls before, but now I'm missing them -- they're either going to voicemail without ringing or appearing and freezing the phone.

 

It has also started randomly dialing out.  I'm certain I'm not pocket dialing or anything, because this has happened twice when the phone was on my desk or in a charger and I hadn't touched it.

 

Lots of weird force closes and other freeze-ups, too.  Today, I couldn't even turn off the screen -- I had to pul lthe battery.

 

Battery life has been getting worse every day.  (And I have four different batteries, so I know it's not a faulty battery.)

 

I've checked to see if I can update, but I get a message that says "server unavailable."  

 

What's my best bet for getting all this fixed, taking it to a store or calling in?  (Calling Verizon is not my idea of a rewarding experience, so I hate to even consider that.)  

 

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Wildman
Legend
‎08-09-2011 11:31 PM
kalnel wrote:

My phone has been getting worse and worse in the past week or so since ED05 came out.  I wasn't having any problems with calls before, but now I'm missing them -- they're either going to voicemail without ringing or appearing and freezing the phone.

 

It has also started randomly dialing out.  I'm certain I'm not pocket dialing or anything, because this has happened twice when the phone was on my desk or in a charger and I hadn't touched it.

 

Lots of weird force closes and other freeze-ups, too.  Today, I couldn't even turn off the screen -- I had to pul lthe battery.

 

Battery life has been getting worse every day.  (And I have four different batteries, so I know it's not a faulty battery.)

 

I've checked to see if I can update, but I get a message that says "server unavailable."  

 

What's my best bet for getting all this fixed, taking it to a store or calling in?  (Calling Verizon is not my idea of a rewarding experience, so I hate to even consider that.)  

 


Didnt this same post get posted already because this sounds very familiar?   As for the "Server Unavalible" error, most users reported that this was some how software related, check all your apps and see if installing them gets the update to function.

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kalnel
Newbie
In response to Wildman
‎08-09-2011 11:46 PM

No, I've never posted to this board before, so if it's familiar, someone is having the exact same problems as me.

 

What do you mean "check my apps?"  Everything is upgraded and current.

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wardcst24
Contributor - Level 2
In response to Wildman
‎08-10-2011 11:06 AM


Didnt this same post get posted already because this sounds very familiar?   As for the "Server Unavalible" error, most users reported that this was some how software related, check all your apps and see if installing them gets the update to function.


There was a post just like this with ED04

 

It is like there are 2 different Fascinates Poorly Manufactured

If they send a update that fixes one set of phones it will Surely break the second set

 

My phone would not run on ed04 but is Completely fixed with ed05

My sons runs perfect on ed04 I have not put ed05 on it don't want to break it

 

So I don't Think there is a fix

I think they are trying to wait out until these phone's are out of warranty and just tell everyone sorry the warranty is over

 

Do not think they can release a update that can fix all the phones

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SFObrien
Contributor - Level 3
In response to wardcst24
‎08-10-2011 12:06 PM
wardcst24 wrote:


Didnt this same post get posted already because this sounds very familiar?   As for the "Server Unavalible" error, most users reported that this was some how software related, check all your apps and see if installing them gets the update to function.


 

Do not think they can release a update that can fix all the phones


I agree but they can get the Gingerbread update out if they really wanted to.  Not a fix all but will make the device much better and resolve most of the issues that Froyo messed up.

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wardcst24
Contributor - Level 2
In response to SFObrien
‎08-10-2011 12:14 PM

I would be Surprised to see any updates after September that is when it was Manufactured

 

Froyo or Gingerbread

 

But that's just a Guess on my Part I Could Be Wrong

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AntonioC_VZW
Verizon Employee
In response to wardcst24
‎08-17-2011 02:15 PM
wardcst24 wrote:


Didnt this same post get posted already because this sounds very familiar?   As for the "Server Unavalible" error, most users reported that this was some how software related, check all your apps and see if installing them gets the update to function.


There was a post just like this with ED04

 

It is like there are 2 different Fascinates Poorly Manufactured

If they send a update that fixes one set of phones it will Surely break the second set

 

My phone would not run on ed04 but is Completely fixed with ed05

My sons runs perfect on ed04 I have not put ed05 on it don't want to break it

 

So I don't Think there is a fix

I think they are trying to wait out until these phone's are out of warranty and just tell everyone sorry the warranty is over

 

Do not think they can release a update that can fix all the phones


Hi wardcst24,

 

I am sorry to learn that your son's phone's issues have not been resolved with latest software update. As you indicated, phones include a one year warranty and can be replaced with a Certified Like New Replacement if we are unable to resolve the issues when troubleshooting the phone with you. If you want to take advantage of the warranty replacement option please click on this LINK for instructions.

 

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wardcst24
Contributor - Level 2
In response to AntonioC_VZW
‎08-18-2011 05:08 PM
AntonioC_VZW wrote:
Hi wardcst24,

 

I am sorry to learn that your son's phone's issues have not been resolved with latest software update. As you indicated, phones include a one year warranty and can be replaced with a Certified Like New Replacement if we are unable to resolve the issues when troubleshooting the phone with you. If you want to take advantage of the warranty replacement option please click on this LINK for instructions.

 

You must have read this wrong

There is Nothing wrong with my Sons Phone it runs Perfect on ED04  and I refuse to put ed05 on because It is working great and I don't want to break it 

My phone would not get calls on ED04 and ED05 works great

 

I have no Problems with either Phone 

 

My point was it is like they are two different Phone each needing different software to work properly

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medawi
Newbie
‎08-11-2011 07:06 PM

My phone was great until the 2.2 update.  Now even with ED05 its still messed up.  :smileysad:

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rrman1219
Newbie
In response to medawi
‎08-12-2011 10:44 AM

Weird problems indeed!

 

Phone calls are still going to voicemail with no missed calls on phone.

Phone is constantly freezing.

Bluetooth will not connect.

 

Call Verizon and they just laugh at you and just want to send out another problematic Fascinate.  Verizon should recall everyone of these phones and replace them with something else.  5 updates to this phone and the problems are getting worse instead of better. All they say is to reset phone.  You can only reset the phone so many times.  When is Verizon going to realize that they have sold a piece of junk and honor their customers.

 

It is time for me to move to a carrier who cares about my business.  This experience has been much less than fascinating!

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wardcst24
Contributor - Level 2
In response to rrman1219
‎08-12-2011 11:43 AM
rrman1219 wrote:

Weird problems indeed!

 

Phone calls are still going to voicemail with no missed calls on phone.

Phone is constantly freezing.

Bluetooth will not connect.

 

Call Verizon and they just laugh at you and just want to send out another problematic Fascinate.  Verizon should recall everyone of these phones and replace them with something else.  5 updates to this phone and the problems are getting worse instead of better. All they say is to reset phone.  You can only reset the phone so many times.  When is Verizon going to realize that they have sold a piece of junk and honor their customers.

 

It is time for me to move to a carrier who cares about my business.  This experience has been much less than fascinating!


I think they are well aware of the problem

And the one year manufacturer warranty is just about Over after September all we will get is sorry your one year warranty is up

we can't help you

 

Sprint is looking pretty good two smartphone's with unlimited data for what I am paying for one phone

Can't miss any more call's than I have the last 3 Month's

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KinquanaH_VZW
VZ Employee Emeritus
‎08-17-2011 12:42 PM

kalnel, the issues you have identified have been reported and the update that occurred on June 9, 2011 should have resolved the missed call issue and "Server Unavailable" message issued. I would first check for any updates to your phone via the following link:

 

http://support.vzw.com/system_update/samsung_fascinate.html

 

 

If your still having issues, I recommend a hard reset to assist with resolving any further issues. Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. 

 
 
  1. From a home screen, select Applications.

  2. Select Settings.

  3. Select Privacy.

  4. Select Factory data reset.

  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.

  6. Select Erase everything.

 
 
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kalnel
Newbie
‎08-18-2011 04:11 PM
I don't think you read very carefully -- the latest update CAUSED my problems. My phone was working much better and NOT having this problem before the most recent update.

I have reset several time with no luck.

Whatever the problem is, it seems to be causing more issues every day.
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enaidmm
Newbie
‎08-22-2011 02:44 PM

I'm having all the same above issues.  Text messages not coming thru, can't hang up after a phone call, phone doesn't vibrate, short battery life.  This phone is the worse phone ever.  I'm paying big bucks for this phone service and with every update there's just more and more problems.  Come on Verizon get your act together.

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Not applicable
In response to enaidmm
‎08-26-2011 03:10 PM

Enaidmm, thanks for sharing your concerns. Have you tried a factory reset like previously suggested? If you are still having these problems after the reset, the next step would be a warranty replacement device. We have had many customers say that ED05 has resolved the majority of the concerns they had with the Froyo update, and sometimes a factory reset is needed after a major update. 

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Allaraine88
Newbie
In response to
‎08-30-2011 01:33 AM

I have had similar problems since the ED05 update. I reset it to factory per the Verizon Support Technician and it still resets when it wants to, in call, sending texts or on my hip. Is verizon or Samsung going to fix this? What is my next step?

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enaidmm
Newbie
In response to
‎08-31-2011 09:19 PM

I haven't done a factory reset but do have the ED05.  I just think it's crap you always have to do a reset.  You lose everything you have.

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