As I sit here watching the screen of my Fascinate alternate between the home screen and an "allow data access?" dialogue box, I am resolved to find a solution to the strange characteristics this phone is displaying, or to get my contract voided and move on to a more reliable service provider. This all started upon upgrading to 2.3.5. Prior to that the phone worked flawlessly. The random screenshots, battery overheating, the flashing "allow data access" box and problems receiving photos via text persist. I called customer service and had a nice chat with a rep. When she didn't seem to know what 2.3.5 was, I knew I was in trouble. She said she would get me a tech, but apparently no one was willing to talk to me. I visited a local Verizon store, but all they could suggest was to do was a master reset. I agreed......twice, but that didn't help. I have done battery pulls and have refrained from loading any apps. Didn't help. I think I have been more than fair with Verizon and have done everything they suggested to remedy my multiple problems, but to no avail. I used to be a satisfied customer; now I'm just frustrated. I can only conclude it was that last flawed software update that has done me in. My position is that Verizon has violated the terms of my contract by not providing a service that is not severely flawed and seems disinclined to remedy the problem(s). I think the only avenue left open to me is to explain this to the Colorado State Attorney General's office to see if they agree. However, I would much prefer to keep the phone, so if there is a knowledgeable Verizon rep out there interested in taking another crack at this, please contact me.
I apologize for all the inconvenience you have experienced due to the issues with your device. I'd hate to lose you and ask that you allow me the opportunity to help make things right.
If you are still having the same issues after performing a hard reset we may need to replace your device. In order for me to further assist you I need to access your account to determine what options you have available. Please send me a direct message with your name and mobile number so I can better assist you.
JohnB
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport
JohnB, When I try to respond w/ my contact info. the message is kicked back for violating the TOS. Can’t you folks make this a bit more intuitive?
Start a new topic or ask questions in the open forum.
