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What happens to the annual upgrade option I have with the Note 7 if I select an S7 Edge as a replacement?

ERIKOD32
Enthusiast - Level 1
‎10-11-2016 09:26 AM

Will I maintain the annual upgrade option I have with the Note 7 if I select an S7 Edge as a replacement?  I chose the Note 7 for the phone itself and the annual upgrade option.  If the annual upgrade option is not available with the S7 Edge what are my options to maintain the annual upgrade?

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jenniferh_vzw
Verizon Employee
‎10-11-2016 10:11 AM

I can appreciate wanting to be sure you have not only a safe phone in hand but the best options for upgrades going forward, ERIKOD32. Currently, the iPhone 7 and iPhone 7 Plus are the only devices available for purchase with the Annual Upgrade Program: https://www.verizonwireless.com/support/upgrade-program-legal/ . Please keep in mind that with any device payment upgrade https://www.verizonwireless.com/support/device-payment-faqs/ you have the option to pay the device off and then upgrade to a new device payment anytime after 30 days.

Thank you

JenniferH_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Sirmae
Enthusiast - Level 1
In response to sll1313
‎10-12-2016 06:51 AM

I agree with you! I am ready to find a new carrier as well. We have been Verizon customers for around 20 years as well and have 5 lines. Seems like this is going to be Verizon's loss as well as Samsung's.

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MAXSMOM382
Enthusiast - Level 3
In response to sll1313
‎10-12-2016 01:37 PM

Verizon is responsible for the lose of the annual contract not Samsung. It is no coincidence that Verizon removed all Samsung devices from the annual upgrade the day of the original recall. They knew all loyal Samsung customers would not want an IPHONE and we would be forced into 2 yr upgrade and then shell out big bucks again when the new device is released. Shame on you Verizon!!! What we need to look into is a class action law suit against VERIZON.

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VNJSS16
Enthusiast - Level 1
In response to sll1313
‎10-13-2016 03:12 AM

I don't think Verizon or Samsung care about customer loyalty.  I'm angry I have to give up my Note 7.

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photomu
Enthusiast - Level 3
In response to robbscut
‎10-11-2016 11:59 PM

robbscut​

I too am looking at dropping service and going elsewhere.  If I have to go to a subpar phone, I'm just going to look at going to a cheaper carrier with unlimited data on phones that I'm gonna have to get anyway....  There are several second tier carriers who will work just as well with a downgrade the the S7

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stevenm_vzw
Verizon Employee
In response to robbscut
‎10-13-2016 06:17 PM

We don’t want to see you leave robbscut. Please know we are not the only ones affected by the Note 7 recall. Let’s find the right phone for you so you can stay in the Verizon family. Are there any phones you’re interested in getting?

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ZUKZEKIM
Contributor - Level 1
In response to stevenm_vzw
‎12-14-2016 05:37 PM

If any current phone had the annual upgrade (other than iPhone), I think most of us would have already swapped out the note 7. Sadly, none of us want to get stuck with a downgrade at full price for 2 year

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jmcolter
Enthusiast - Level 3
‎10-12-2016 01:33 PM

This is just absolutely ridiculous. After dealing with this mess, the time involved in the first recall, the lost money on now worthless accessories, VZW expects us to lose our upgrade status and be stuck paying for a device that we don’t want two years. They like to use the word “upgrade” in regards to a replacement device, however, no phone you have available now or in the new future is a true upgrade to the device we are being forced to part with. Every option is a DOWNGRADE. This isn’t something the majority of us wanted to through. We’re not just trying to take advantage of the situation and switch to another device. Most of us were very happy with the Note 7 and had no plans to move away from it anytime soon.

Some of the remedies offered by VZW are downright laughable and somewhat insulting. I have seen people being offered to “upgrade” to the Note 5 for $696. Yeah, I want to be stuck paying that for two years on an already over one-year-old phone. Then there is the “borrow a phone from a friend” that I was offered. Seriously? This is how a multi-billion dollar company handles an issue with a customer they’ve had for 14 years?

I get it. VZW is a business and wants to make money, but this isn’t the way to do it. It’s time to make an exception to policy for those of us affected by this mess and attempt to make things right. It’s called customer service and it really isn’t that hard.

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