When can we expect the OTA update to Marshmallow (Android 6.0) on our Samsung Galaxy S5 phones?
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Only the Samsung team working on the update has any idea of when they might be finished and they along with every other Samsung employee are not talking. Verizon Wireless reps won't know any sooner then us customers.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Lankylegs,
The last thing we want to hear is you want leave us. I apologize for the device issues and I want help resolve this for you. Let’s work together until this is fixed. What issues are you having since the software update? Any liquid or phyiscal damage on the phone?
JuanD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Could you please read my earlier comments to the last rep that said they
would help and abandoned me.
On Apr 21, 2016 3:51 PM, "Verizon Wireless Customer Support" <
The phone is junk. I have been countless hours on the phone. Factory data
reset does not fix it. It's still junk in safe mode. They send another one
it is still junk.
Hi Lankylegs,
We want your phone to be problem free at all times. Lets get the device fixed. Does the device lockup while in particular applications? What exactly is not working with the camera? Has there been any liquid or physical damage to the device?
Thanks,
PamelaF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No liquid or physical damage. I locks up on any app especially on any Web
browser. Had to Uninstall Facebook and Twitter. Phone won't run them at
all. It will crash and change my wallpaper. No I am not using live
wallpaper. The camera does not focus properly. Pictures no matter what
lighting are terrible. The studio app does no work says unfortunately
studio has stopped working. The phone is always slow. So tried safemode,
cleared cache,factory data reset, new SD card. Still junk.
On Apr 21, 2016 4:35 PM, "Verizon Wireless Customer Support" <
Lankylegs,
Oh wow! We certainly appreciate all that you have done to get this working. If a hard reset did not resolve the issues it may be best to have it replaced within warranty. Our technicians can help replace within warranty by giving them a call at 800-922-0204.
AdamG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
That's what I am saying this is the 3rd phone. Replacing does not help.
On Apr 21, 2016 5:22 PM, "Verizon Wireless Customer Support" <
I have had 2 screens burn out. Now it's something else. These phones are
junk. I want the top of the line phone I am paying for.
Having a working device is essential, Lankylegs. Learning of the issues you have experienced is concerning. We would like to take a look into available options for your device. Please feel free to contact us directly: http://vz.to/1g1mHjf
ChrisM_VZW
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That was a great help. NOT.
On Apr 23, 2016 5:39 PM, "Verizon Wireless Customer Support" <
Lankylegs,
Our phones have become our reliable sidekicks and your device should be the lease of your concerns. Have there been any recent changes to your phone, besides the software update?
EmmaMM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No.
On Apr 27, 2016 2:51 PM, "Verizon Wireless Customer Support" <
Mine has never been reliable. Worst experience I have ever had with a device. The salesman at the Verizon store really talked it up. I bought it and have hated it since the first update. This is the 3rd one.
Another week goes by - no Marshmallow
Before we know it, Android N will be out and our S5's will become obsolete
Blur125,
We understand that software updates are exciting times because of the enhancements they provide. You can stay current with new software release information here at http://vz.to/14N84ef.
EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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