When will Verizon be issusing the $100 Samsung Credit?

[LISHRODRIGUEZ]

Samsung stated that they giving $100 credit on bill for Note7 exchanges for Samsung devices. I have two Note7s. When will Verizon be issuing the credit?

[CHRLEN56]

I was just told by Verizon Sales that they are only giving a $25 credit.  Samsung said that people would receive "up to a $100 Credit, depending on the Carrier and retail outlet".  I was also told that the $25 credit would be given out once; since I received a $25 credit when I exchanged the Note7 at "Recall V1.0" , no other credits are forthcoming. 

In addition, since I used that credit "in-store" at a Verizon store to buy a case for the Note 7, they will not refund me the $25 I applied to the case. (Case cost $29.95), only the $4.95 (plus tax) difference.

To add insult to injury, I signed up for Verizon the day I received my Note 7.  If I want to cancel all service with Verizon, I owe them an early termination fee of $80, in addition to the fees I had to open the account and transfer my existing number.  

[DANBOND01]

according to samsung however, this does not start until 3pm est.  still have another hour and a half until this new credit is supposed to be going live.  i will be contacting Verizon about this later on today as i ordered an S7 Edge  to replace my Note 7, the night before last.

[adriennep_vzw]

CHRLEN56 We would be heartbroken if you left. I do want to help you with your options so you can stay. I'm here to help. We are offered a refund for all Note 7 specific accessories that were purchased from Verizon Wireless. Please return the accessories back to the store where purchased so we can assist you with that refund.

As for the $100.00 credit, this is being offered by Samsung for customer who decide to upgrade to another Samsung device. The details on how and and when this credit will be applied are still in the works. I apologize for all the inconvenience this has caused. As a fellow Note 7 owner myself I know how important it is to get these answers as soon as possible.

[tschmalz]

Please stop using the word "upgrade"... i believe this is called a "downgrade". Thank you.

[rcschnoor]

tschmalz wrote:

Please stop using the word "upgrade"... i believe this is called a "downgrade". Thank you.

Verizon has a glossary of terms and what they mean when referring to the Verizon service.

"upgrade" is defined as follows:

"A transaction enabling the Account Owner to purchase a new device (often times at a discounted price) for one or more wireless lines in an account."

It doesn't say ANYTHING about being a better, worse or the same level of device, simply that you are purchasing a "new device (often times at a discounted price)"

[tschmalz]

LOL ok dude.

[CHRLEN56]

At this point, I am pretty fed up with Samsung and Verizon.  I am charging up my old Galaxy 5S and will be going to the Verizon store to drop off my Note 7.  The T-mobile store and the Sprint store are within a block, so It is time to shop my plan with 6 smartphones (three Apple and 3 Galaxy) all coming off contract by Jan 2017.

[KATAUB42]

I was told by my Verizon store that I would only receive store credit for the case and screen protector which i paid $60 (which cracked on its own hours after the salesman installing it, not being dropped, and have still never recieved a replacement for.) Fenton, Mo store more or less told me this is a Samsung problem, not there's. They put me on hold forever and eventually they just hang up. A nightmare to deal with.

[ROYEVE47]

I hope we don't have to wait around for the "special" box and shipping instruction unless it is going to be soon!

[CHRLEN56]

Verizon is the master at "bait and switch".  I have yet to see the credit on paying sales tax twice for my Note 7, but I have had to pay my credit card company twice. 

Earlier this year, I and millions of other Verizon customers saw data usage soar, because Verizon issued an "update" that constantly turned off WiFi and ignored the settings users established (download / update on WiFi only).  Millions of customers got screwed by verizon on data usage, leading to record profits by this POS company.  The architects of this scam will get 7 figure bonus's while the sheep meekly pay the price. I am still waiting for my data credit that was promised to me by Verizon in July. 

Samsung is reimbursing Verizon handsomely for this major boondoggle:  Verizon is going to keep much of this windfall for CEO McAdam's record setting bonus for this year.  Mr. McAdams receives 90% of his pay based on performance, so if the rubes think he is going to jeopardize that payday by making us Note 7 holders even close to whole,  I have news:  ain't gonna happen

[FAIGUY9]

I was just told through Verizon chat that Yes!, Once they received the returned Note 7 I would receive a $100 credit for each note returned. BUT I also didn't get the $25 credit (I didn't ask for it) if I had I'm assuming I would only get $75 per device.

[CHRLEN56]

Since your info is a bit newer than mine, I would have to go with what you were told, not what I was told....Verizon is totally confused by this.

[marcuss_vzw]

LISHRODRIGUEZ, I understand that it is difficult to keep up with the changes being made. We're here to explain. As of now there will be $100.00 credits issued for those customers that exchange the Note 7 to an alternate Samsung device. We do not know how exactly this credit will be issues as of yet. Please standby for an update.

MarcusS_VZW

[DCGUCCI1]

I still haven't received my $ 25.00 dollar credit or gift card from the first recall....

[DCGUCCI1]

I agree this is not an upgrade

[tschmalz]

"In other news, Microsoft to release the Surface Phone next week!".........in my dreams.

[tc2013]

If  uncle "SAMSUNG" is watching this thread: Sir, this is an insult $100!!  Which Samsung phone can i buy as an "upgrade" for $100?!!

IMHO, you (SAMSUNG) should give us all Note7 owners (or victims) a free GalaxyS7Edge to use, i don't mind signing a clause or putting deposit on the future Note8 (or whatever phone with a Stylus pen there).

But this temporary replacement lesser phones gotta be FREE!  (Sorry, i seldom do CAP on my writings, cuz I know it's a bit rude....but this is how frustrated I am currently! After two recalls. After many trips (out of my valuable time) to/from the Verizon stores. After worrying nights that the phone will explode in my sleeps. After worrying days that the note will burn my skin in my pants/pockets. After all the inconvenience that i have to figure out "what's next"?!

If I wasn't a big fan of Samsung Galaxy Note7 at the first place, i would be a happy camper which still (frugally) using my almost dying Note3.

[MRJones33]

Here's a good question... everything says that when you switch to another Samsung device you get $100 less any incentive credit you have already received. And if you don't go to a Samsung, you only get a $25 bill credit, less any incentive credit received.

What are they calling the incentive credit? Is that the $25 we were supposed to get in September for exchanging the first round of Note7 phones? If so, they aren't giving us anything for taking the second Note7 back? That's a little jacked up to make it sound like they are offering $25 for this headache and then we find out there was only $25 for all the headaches caused by this. How do we get something in writing that says for sure what Samsung is giving us before we turn over our phones?

[tk3765 · Accepted solution]

There are two credits.  The first $25.00 for round 1 of the recall.  Given the timing everyone who had the first Note 7 should have received this credit by now.  In round 2, the $100 credit was originally supposed to be applied within 1-2 billing cycles if the user opted for another Samsung device, or $25 if the user opted for another type phone or declined an exchange all together. 

The newest word and experience looks like the second credit is applied on day one of the start of the third billing cycle.  Still not sure if this reflects the actual receipt of the Note by Verizon.  I know two people had return verification on the same day and two weeks later hit their third billing cycle at which time the credit was applied.  It may be that people who have not as yet returned the phone, but are on their third (or more) billing cycle, may not see the credit applied until after the phone is returned.  Just a guess until someone who hasn't returned their phone, but fall into the third billing cycle time frame, chime in

[kathy65793]

I must say I was shocked on last months bill when I got 2 $100 credits on my bill but I guess I shouldn't hold my breath for 2 $25 credits which as of today I have not seen