I want to disable 5G on my new S22 but I don't have the option to in my settings.
Apparently this is specific to Verizon.
Why is Verizon preventing me from changing these settings? I want to disable 5G.
Can someone please provide an answer.
ekulzards, thank you for reaching out to us. We are here for your support. There is no option to disable 5G from your device. Why are you looking to disable this network from your device?
-Sylvia
Bc you constantly switch me.from a 4 bar 4g service to less than 1 bar of 5g and the service is awful and doesn't work.
I have been trying to figure this out since December. I called Verizon and got no where. I called Samsung and they advised me to change providers. I have been using a phone that looses charge after 1/2 hour for months because I don't know what to do. I am not an Apple fan, but they allow you to turn off 5G. I am angry with Verizon and Samsung. If I pay for a phone then how dare they disable a useful function in the phone I paid for. I live in the sticks and we do not have 5G, therefore 4G is best for me.
It's Verizon and looks like they tell Samsung how to set up our phones
Yup and you are paying for the phone they have disabled a function on. They don't tell you they have disabled certain phone functions when you purchase the phone.
At least at time of writing, service in Chicago is absolutely abysmal. Loading a basic mobile page is impossible anywhere south of Lincoln Park. Being able to disable 5G would make my phone functional again. Please allow ASAP.
I am with you. I have been complaining about this since December. I called Samsung and their solution was "change providers because others have not disabled the ability to turn it off". I sent the S22 back and am dealing with an old phone that doesn't keep charge but I can have signal using 4G. Verizon has taken a function away from phones their customers pay full price for while at the same time providing poor connection to people in areas without 5G. Everyone pays the same regardless of connectivity. I bet someone will file a law suit at some point over this. It will be interesting to see what happens. Verizon needs to stop with the control and restore the function.
We apologize for any inconvenience this has caused, ragman922. We sent you a Private Note, so we can continue working on this situation.
-Jason
I'm sure it's because Verizon 5g service is atrocious. I can't wait to switch, personally. Unless I am on wifi, my brand new S22 phone basically doesn't function, ESPECIALLY when I am on 5g. Absolute trash.
The coverage is horrible and the connectivity hangs like a bad Wi-Fi hotspot.
Remember the old developer option for "Aggressive Wi-Fi to mobile handoff" that prevented Wi-Fi from hanging on even though it had no connectivity? Yeah, please bring that back and also bring back aggressive handoff from 5G to LTE. Ideally, a turn off 5G option would be best for everyone (rural no coverage; urban poor/false coverage).
There's no reason to control it. Most users won't even figure this out so the threat of "nobody is using 5G and our analytics aren't 100% oh no" won't materialize. This is beyond infuriating.
As a valued customer, your service concerns are our concerns too. Hearing that you're experiencing coverage and connectivity issues, is not the experience we want for you. We apologize for your inconvenience, and we're here to help.
We see that you're using the Samsung Galaxy S22. Let's work together to address and resolve your service concerns. How long have you been experiencing issues with connectivity and coverage? Are you experiencing service issues while you're indoors, outdoors, or both?
-Robert C.
How long have you been experiencing issues with connectivity and coverage?
The 5G hanging issues started when I got a 5G capable phone. The Wi-Fi hanging issues have been present since my S7.
Are you experiencing service issues while you're indoors, outdoors, or both?
All of the above.
It's clear that network selection is the issue. Users are more knowledgeable and familiar with their individual network availability. Therefore, the fix is to offer options to select networks and control handoff criteria.
Ultimately, someone should develop multi thread technology so that all networks participate in the same packet exchanges so that a hanging network will not impede an active one.
Users shouldn't be dealing with this, it should be seamless. In the meantime, offer advanced and basic control options. Advanced would have robust control options and basic would have the generic, dummyproof configuration.
Thanks
Why? Because 5G is incredibly unreliable and truly useless. This network is not ready for nationwide role out. Maybe it works well in densely populated areas but not where I am (no I'm not in the boonies either). Seems very controlling to not allow customers to switch between networks especially when using the "pinnacle" network is not functional. I can go as far as saying this can lead to a safety issue.
Yep, I actually forsee a possible class action law suit... someone will jump on it I bet.
Have you checked your Cellular Settings?
*Harley
@vzw_customer_support wrote:Have you checked your Cellular Settings?
*Harley
@Harley do you have a Samsung and have you checked you cellular settings? VERIZON will not allow Samsung S21 and above to disable 5G. That is the issue. Paying customers should have a right to do what they choose with their phones. They disabled a function on phones the customers paid for. #5G #Verizoncontrol #turnoff5G #S225G
Can you say C-O-N-T-R-O-L?
It's possible the option to disable 5G was removed because Verizon is trying to offload as much Internet traffic as possible to 5G. Especially in crowded concert and venue locations, and in the city. The more they can offload to C-Band and mmWave, the less LTE And low band have to worry about.
The problem causing 5G to be slower than LTE is specific to how 5G functions in some instances. Older phones cannot aggregate multiple 5G bands together, which puts their performance in the same ballpark as a first generation LTE phone. Not all of Verizon's towers have 5G on them. Your nearest tower may be 4G only, while a further away tower is 5G capable. The phone may be trying to connect to both the further away tower via 5G, and the nearby tower via 4G, and the signal is too weak for the 5G to help. That is also a tuning problem, which Verizon can solve over time, but which can be solved by continuing to upgrade the network.
The S22 is a phone that can aggregate multiple 5G bands so, it should perform better than older phones.
For any questions, or concerns regarding your service. Please feel free to send us a Private Note for further assistance.*Angel
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