Why didn't all my texts restore to my phone when I used the "Content Restore" option in Verizon Cloud?

av47573
Newbie

I recently needed to find text messages from two specific numbers that I had deleted. I used the "Content Restore" option on the Verizon Cloud app. It said there was a fair amount of texts to restore, I hit restore and it ran it's time and said it was finished. However, of course the two I am looking for are no where to be found. My phone is set to run backup every hour. I am using the Verizon text app as my main but I checked on the "Messages" app too. Nothing is different from the two. I am fairly certain they didn't get deleted in less than an hour after they were received. Where else should I look? Also, I ran the "Content Restore" again, just in case. I know for a fact I deleted other texts and in the "Content Restore" message section it said "0". Am I not doing something correct? Also, how is it I am getting old texts from some numbers, but not all? Thanks!

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Ann154
Community Leader
Community Leader

Verizon Cloud and Messages+ application wil will only restore 90 days worth of messages. You need to consider a third party application should you want more than 90 days backed up.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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