Why doesn't email sycn with my Tab S2 and Galaxy S5?

HANK2010
Newbie

Both my Tab S2 and Galaxy S5 have not synced with Verizon email account since February. When I delete the email account and re-add it manually, the Tab will give me an "unsecured connection" error after the incoming server section, and the S5 gives me an "unauthorization error" message. Until Feb, the emails were working fine. The devices have no problem with Gmail and Yahoo accounts. Any suggestions? Thanks.

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tikibar1
Community Leader
Community Leader

Verizon e-mail services were transferred to AOL in February; maybe that's the issue?

Verizon Move to AOL Mail - FAQs - AOL Help

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tikibar1
Community Leader
Community Leader

Verizon e-mail services were transferred to AOL in February; maybe that's the issue?

Verizon Move to AOL Mail - FAQs - AOL Help

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HANK2010
Newbie

Ah, ok that might be it. Though I don't recall receiving any notification from Verizon. I can still access my Verizon account through Outlook. I'll check in with their customer service too. Thank you.

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vzw_customer_support
Customer Service Rep

It's certainly odd to receive a connection error when trying to login to your Verizon email, HANK2010. We want to ensure that you have full access to your accounts on all of your devices. I have sent a private message to you with additional information regarding your email setup since you have not received notification yet regarding a move to AOL. Please feel free to send a reply if any further clarification is needed.

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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