Why is my screen unresponsive?

LINWOO69
Newbie

It takes multiple times to touch the power button or home button to have screen come on.  I have recycled the battery, but no change

takes several times to either press the home button or power button for screen to come on.  Have recycled battery, but not effect.

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vzw_customer_support
Customer Service Rep

I value your time, LINWOO69,

This isnt't the experience I want for you. How long has this been a concern? What accessories do you have on your device covering the screen? Any liquid or physical damage? Here's how to tell: http://spr.ly/65828j7W0 KatiM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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