Wi-Fi calling doesn't work, or requests Airplane mode to be turned off

[snowypeakoutdoors]

This is happening to me right now.  I have tried all steps.  The phone worked fine for years up until today, and I used it just yesterday on wifi/airplane mode.

[X-Phile]

This is happening now to both my Samsung Galaxy Z Fold 3 and my wife's iPhone 12 Pro Max.

[ERMONTEVERDE]

WIFI calling not working on both our cellphones nd seems to be needing an updated emergency location. When I've tried to update, I get a screen that service is currently unavailable. I've already spent a lot of time trying to sort things out with VZ rep, but she had no idea what was wrong; appears that it might be system-wide.

[vzw_customer_support]

We appreciate your patience throughout this, ERMONTEVERDE. There was an outage with Wi-Fi calling, and this has been resolved. We recommend turning your device off and then turning your device back on. Please let us know if the problem continues. -Gerson

[asancaktutan]

Hi,

my new z fold 3 cannot make wifi calling with verizon sim card. İ tried it with other operators sim cards and its working but not working with verizon.. what should i do?

[vzw_customer_support]

It is important that you are able to get the performance from your device that you need. Is the Z Fold from Verizon Wireless, or a factory unlocked device? *Peter

[John4444444]

Same issue. How has Verizon not resolved this yet?

[vzw_customer_support]

We understand how important it is to have the ability to use all features available on your device. Is your device a Verizon branded device? Or did you purchase your phone unlocked from the manufacture, or through a 3rd party seller?

*Ellisandra

[Danrlh]

Wifi calling still does not work when airplane mode is on.  #Android

[vzw_customer_support]

We're sorry to hear that your Wi-Fi Calling isn't working with Airplane Mode turned off, however, this is working as intended and it will connect to Wi-Fi if Wi-Fi Calling will result in a better call quality than through our service. We apologize for the inconvenience.

~Jesse

[vzw_customer_support]

X-Phile, 

We are so sorry for the trouble you are experiencing. We want to make sure this service is working for you. Are you still having the issue with Wi-Fi calling? Can you turn the service off and on?

-Jenelle

[vzw_customer_support]

We know it's important to have the best service available to you. We are here to help. Please send us a Private Message. *Rebecca