My phone is non functioning due to a blank screen. how do I do a factory reset remotely?
https://support.google.com/accounts/answer/6160491?hl=en
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We are so sorry to hear about your phone and will do everything we can to help. To clarify, what is the exact type of phone you have? -Sean
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