encryption went horribly wrong

[j_rousseau32]

I get an error message "encryption unsuccessful" so now what do I do?

[vzw_customer_support · Accepted solution]

Hello j_rousseau32,

Error messages are not fun at all, which is why I am here to offer my assistance on getting yours resolved! May I ask what make and model device do you have? Also, what wireless service(s) or app(s) are you using that is giving you the error message? The more information that you are able to provide on your concern, then the easier it will be to customize a solution for you.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[j_rousseau32]

I finally got my GNex SIM card issue straightened out. What happened that the process halted while  going thru the encryption process causing boot-loops.