messaging no longer working

[kalismom01]

I have been using messaging by Softcoil since I purchased my phone. But messaging quit working one day and I have been unable to download it. I keep getting an error code of "-505". Can anyone help? thanks.

[MiiHere]

I'm assuming you had trouble with the app, deleted it and haven't been able to download it since? Are you having trouble downloading any other apps?

[kalismom01]

The app was working fine. One day it just stopped working. I uninstalled it and tried to download the app again, but keep getting the error code. I was able to download another messaging app, but I liked my messaging app from softcoil much better. Any thoughts?

[MiiHere]

Error 505 is a "Not supported" code. Usually an app will tell you in plain English that the app isn't compatible with your phone so I have to wonder, have you done the lollipop upgrade? Did messenger start to malfunction around the same time? Have you not done the upgrade and perhaps they have updated their app to support it?

[kalismom01]

OK, I have no idea if I have done the lollipop upgrade. Is there a way to

check that? Again, Thanks.

[MiiHere]

Settings>System Update (located all the way at the bottom after you select settings)

If it hasn't been updated and you aren't familiar with the update, perhaps report back your findings before installing it. Lollipop update has had it's fair share of issues.

[kalismom01]

It was updated April 2. That may be around the time that messaging stopped

working.

[MiiHere]

To me it sounds like it's an app issue, but in reading through it's description it says it's compatible. You aren't able to download the app at all correct? One thing you can try is to make sure it really did uninstall by looking under Settings>Applications>Application Manager - then look for the app.

Also look under Settings>About Phone - does it say Android Version 5.0?

[kalismom01]

it does say android 5.0 and messaging is not showing in my application

manager

[MiiHere]

This would be too simple, but did you try restarting your phone and downloading it?

[kalismom01]

I did try that a few times. Still giving me the same error code.

[MiiHere]

Your next best option might be to do a factory reset. You'd need to save all your important files, pictures, music, contacts to your cloud. You'd have to setup your phone again how you like it. Or wait and see if someone else has other options.

[kalismom01]

Thanks for all your help. I am not ready yet to do a factory reset, but

maybe in the near future...

[MiiHere]

Understandably. You could try a chat session with Verizon, it could be as simple as clearing a certificate of sorts to authorize the app, that's just beyond my scope of knowledge especially since it's an app I don't use.

[MiiHere]

Also go into Settings>Storage>Cached data and delete that.