no connection to apps/mail/browser??
Pac10family
Newbie

So correct me if I'm wrong --- if you're not connected to a wifi network, your phone should still have the same functionality (apps, email, browser) through Verizon cellular service, right?  (with a perhaps slower connection)

 

So why is it with my fascinate, I continually get no connection and no options to check email, open a browser or use any apps like maps, facebook, etc - EVEN with a strong connection? 

 

Example... I'm looking at my phone and I have three bars showing a pretty good connection - I'm not using wifi, but shouldn't have to (right?) with a solid connection... and the only thing I can do with the phone is text and call.  I've taken the battery in and out too many times to count. 

 

What is the issue i'm missing here?

0 Likes
Reply
6 Replies
Ann154
Community Leader
Community Leader
Do you have a 3G symbol next to those strength bars? If the cellular data connection is off, you won't have the same functionality as being connected to wifi.

Check settings > wireless & networks > mobile networks

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
Pac10family
Newbie

I can randomly do get data without being connected to a wifi network; but most of the time, I simply get error messages saying not network available. 

 

If there were truly no network available, as the data messages indicate- then why do phone calls and texts still arrive??

0 Likes
Reply
SFObrien
Contributor - Level 3

Take a look at my post about 3G lock it might take care of your problem.

 

3G lock fix

0 Likes
Reply
Pac10family
Newbie

So to confirm... while my phone has already been active for a month or so now, going in through my verizon account and going through the activate devise process a second time, has been a fix for others?  wanted to just be sure I understood, before i did this. 

0 Likes
Reply
SFObrien
Contributor - Level 3

Pac10family wrote:

So to confirm... while my phone has already been active for a month or so now, going in through my verizon account and going through the activate devise process a second time, has been a fix for others?  wanted to just be sure I understood, before i did this. 



You need to activate another device for a few minutes and then reactivate your current one. This resets your data and corrects the issue with the network.

0 Likes
Reply
KellyW_VZW
Specialist - Level 1

Hello,

 

Thank you Community Members for being eager to assist. It is very much appreciated.

 

Pac10family, did these steps resolve the issue for you?

 

We look forward to your reply.

 

Thank you.

 

 

KellyW@VZWSupport

 

 

 

0 Likes
Reply