ok I am ready to throw my S3- it drops calls constantly- sent it back, got a new one, now is doing the same thing- HELP???

kiz
Newbie

OK ok I am ready to throw my S3- it drops calls constantly- sent it back, got a new one, now is doing the same thing- HELP???- I know others have had this problem , is there a permanent fix or do i switch phones?

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android_wiz
Contributor - Level 1

have you tried new sim

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kiz
Newbie

no , I haven't thanks for the suggestion- we dont get verizon here in timbucktwo, but is that something US cellular could help me with?

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Ann154
Community Leader
Community Leader

You can call Verizon Wireless Customer Service and request a new SIM card be mailed to you.

Also if you are in extended service area, that might be another reason why your phone doesn't work very well.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

Hi kiz,

I also have the Galaxy S3 and I have not experienced any issues with calls. I want you to have the same experience! As indicated by Ann154 (thank you!), the coverage in your area may have something to do with the quality of your calls. Please provide us with your ZIP code and we'll check the type of coverage in your area. We can also replace the SIM card to ensure that this issue is not SIM card related. If you have not requested a SIM card replacement yet, please follow me and send me a DM with your account number and I will follow up with you to order a SIM card replacement.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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anidog
Newbie

Just got a new Sim Card. Dropped Calls continue??? Husbald got the same phone, same day, same time. His is OK. How does this get fixed??? 

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brian41
Enthusiast - Level 3

I know this is going to sound off, but try switching your network mode to CDMA/LTE/EVDO and see if that helps.  Make sure noise canceling and voice privacy turned off.

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