Verizon announced "Nationwide" (lower band) 5G access on Oct 13. Since the "Ultra" (high) band won't be accessible in my location, I was glad the Nationwide coverage map showed it was locally available. But, I just discovered that my SM-976V was made in August 2019 with the older Qualcomm X50 modem that connects only to the high band. So, after spending a lot on the SM-976V that was advertised as a 5G device, I get no such connectivity. I believe customers should have been informed of the modem and limited access issue. Have others been impacted with this problem? Does anyone have a suggestion for getting satisfaction from Verizon and/or Samsung?
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I have the Samsung note 10 + 5g and upgraded my plan to get 5g nationwide last week. I was told that i would be able to use the 5g nation wide with this phone and that is why i bought it. I would like some help with this issue also.
I chatted with customer service this afternoon and they pretty much blew me off. This phone is a Samsung Note 10+ 5g that we all paid about $400 extra for 5g. It's not "5g UW". This should cover all 5g on the Verizon network including 5g nationwide. All our phones should be replaced with either a Note 10+ capable of the new 5g or a Note 20 Ultra, which should be equivalent. If you didn't want to include this new "5g" in the same category as 5g UW, you should have called it 4g+. If not, I see a class action lawsuit in your future.